Meena Manglavil
Yorktown Heights,USA
Summary
Apply 19 years of experience as a Social Service Worker to make a meaningful contribution to the government. Use my experience in customer service to help the individuals in our community. Enthusiastic Social Service Assistant Supervisor eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Diligent Assistant Supervisor who is always in charge of two or more units.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Assistant Supervisor
Intermediate Care Facilities, Westchester County
01.2022 - Current
- Supervised daily operations and workflow management for Medicaid services.
- Trained staff in compliance with regulatory standards and best practices.
- Developed operational procedures to enhance service delivery efficiency.
- Coordinated communication between interdisciplinary teams to streamline patient care processes.
- Opening new workflows and cases in medicaid while approving financial eligibilities for mentally disabled adults and children
- Admitting to intermediate care facilities and establishing NAMI
- Maintain/transferring cases to different districts
Assistant Supervisor
Medicaid Under Care & Intermediate Care Facilities Unit Westchester County
03.2020 - Current
- Applied strong assisting talents and problem-solving skills to maintain team efficiency and organized workflows to meet any daily demand
- Assisting supervision in resolving the complex issues of the daily workload
- Training of new employees
- Doing financial eligibilities for various Medicaid programs and managed schedules to give proper coverage to required areas and meet customer services demands
- Worked with the management team to implement proper division of responsibilities
- Maintained compliance with company policies, objectives, and communication goals
- Working above the daily workload and helping other employees to maintain their daily assignments
Assistant Supervisor
Medicaid Recertification Unit, Westchester County
01.2022 - 06.2025
- Supervised daily operations, ensuring compliance with Medicaid guidelines and protocols.
- Coordinated training sessions for new staff, enhancing team performance and service delivery.
- Developed and implemented process improvements to streamline patient care workflows.
- Approving decisions from examiners and using analysis to find errors during recertification.
- Completing cases and fostering collaboration among employees.
- Using state-given descriptions and documents to link patient profiles to recertify medicaid cases.
Assistant Supervisor
Document Management Center, Westchester County
02.2024 - 05.2025
- Facilitated communication between departments to enhance interdisciplinary collaboration on patient cases.
- Collaborated with healthcare providers to optimize quality of care and resource utilization.
- Led initiatives for data analysis, improving reporting accuracy for management decision-making.
- Assigning tasks and maintaining order through proper supervision.
- Allotting work and sending documents for scanning across distrcits.
Eligibility Examiner/Community Medicaid
Westchester County DSS
02.2016 - 03.2020
- Doing financial eligibility for various temporary assistance programs of the Department of Social Services following all laws regulations and policies of Medicaid
- We are working with customers on achieving self-sufficiency goals, regularly monitoring, taking action upon chances, re-evaluating, re-opening, and budgeting Medicaid cases.
- Exercise independent judgment in planning and carrying out assignments
- Preparation of documents and presenting them for fair hearings.
- Transfer cases and make referrals to different countries when needed
Eligibility Examiner/Nursing Home Medicaid
Westchester County DSS
12.2007 - 02.2016
- Establish eligibility for Medicaid benefits for Hospital services, Intermediate Care Facilities for People with Intellectual disability (ICF/ID), Nursing Facility (NF), authorized in the Social Security Act
- Budgeting in accordance with Medicaid Income calculator
- Authorize payments for hospital and other diagnostics center services
- Open and close Medicaid cases for various reasons
- Prepare documents for fair hearings and present case information at fair hearings
Education
Master in Business Administration - Business Management
Long Island University
Long Island, NY12.2022
Master of Science - Biology
Mahatma Gandhi University
Kerala, IndiaBachelor of Science - Biology
Mahatma Gandhi University
Kerala, IndiaSkills
- Training and mentoring
- Records management
- Employee performance management
- Task delegation
- Budget tracking
- Customer service
- Documentation and reporting
- Team building
Certification
- Certified in Microsoft Office
Languages
English
Native or Bilingual
Hindi
Professional Working
Malayalam
Native or Bilingual
Timeline
Assistant Supervisor
Document Management Center, Westchester County
02.2024 - 05.2025
Assistant Supervisor
Intermediate Care Facilities, Westchester County
01.2022 - Current
Assistant Supervisor
Medicaid Recertification Unit, Westchester County
01.2022 - 06.2025
Assistant Supervisor
Medicaid Under Care & Intermediate Care Facilities Unit Westchester County
03.2020 - Current
Eligibility Examiner/Community Medicaid
Westchester County DSS
02.2016 - 03.2020
Eligibility Examiner/Nursing Home Medicaid
Westchester County DSS
12.2007 - 02.2016
Master in Business Administration - Business Management
Long Island University
Master of Science - Biology
Mahatma Gandhi University
Bachelor of Science - Biology
Mahatma Gandhi University