Meenal Sodhi
Walgreen's Pharmacy
Glen Cove,NY
1
Certification
27
years of professional experience
Dynamic Certified Pharmacy Technician with proven expertise at Walgreen's Pharmacy in medication dispensing and inventory management. Recognized for enhancing customer satisfaction through exceptional service and problem-solving skills. Proficient in insurance billing and workflow optimization, consistently achieving high accuracy in prescription filling and maintaining compliance with HIPAA standards.
Work History
Certified Pharmacy Technician
6 Years 2 Months- Prepared and dispensed medications accurately following pharmacy protocols.
- Assisted pharmacists in managing inventory and stock levels efficiently.
- Processed prescription orders using pharmacy management software effectively.
- Implemented safety measures to maintain a clean and organized work environment consistently.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Communicated directly with doctors offices via telephone, fax and email.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
Customer Service Representative
1 Year 1 Month- Assisted customers with product inquiries, ensuring accurate information delivery and enhancing service quality.
- Processed transactions efficiently, maintaining cash register accuracy and adherence to company policies.
- Resolved customer complaints effectively, employing active listening and problem-solving skills to ensure satisfaction.
- Maintained organized displays and inventory levels, facilitating a positive shopping experience for customers.
Online Grocery Associate
4 Years 3 Months- Assisted customers with online grocery orders, ensuring accurate selections and timely deliveries.
- Maintained organized inventory to enhance order fulfillment efficiency and reduce errors.
- Collaborated with team members to streamline processes for improved customer satisfaction.
- Utilized point-of-sale systems to process transactions and manage inventory levels effectively.
- Adapted quickly to changing priorities, demonstrating flexibility in a fast-paced environment.
- Implemented best practices for safety and sanitation standards within the work area.
- Resolved customer inquiries promptly, contributing to overall positive shopping experiences.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
- Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
- Helped customers locate products and checked store system for merchandise at other sites.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Maintained high levels of accuracy in order fulfillment, ensuring customer satisfaction and repeat business.
- Contributed to a positive work environment through effective communication and teamwork among fellow associates.
- Ensured product quality by carefully selecting items that met or exceeded customer expectations during order fulfillment.
Customer Service Representative
5 Years 3 Months- Collaborated with team members to streamline operations, improving workflow efficiency during peak hours.
- Trained new employees on customer service protocols, fostering a supportive learning environment and consistency in service delivery.
- Implemented feedback systems to capture customer insights, contributing to service improvement initiatives.
- Monitored product availability and restocking needs, ensuring optimal inventory for customer demand satisfaction.
Pharmacy Technician
5 Years 1 Month- Assisted pharmacists in medication preparation and dispensing processes
- Verified prescription accuracy and ensured proper labeling of medications
- Managed inventory levels, restocked shelves, and organized pharmaceutical supplies
- Provided exceptional customer service by addressing patient inquiries and resolving issues
Education
Associate of Arts
Skills
Data entry
Attention to detail
Problem-solving skills
Customer service
Insurance billing
Medication dispensing
Filling prescriptions
Manual and automated medication dispensing
Workflow optimization
Prescription interpretation
Drug storage procedures
Inventory management
HIPAA
Updating medication histories
Prescription labeling
Prescription filling
Cash register operations
Certified pharmacy technician (cpht)
Multitasking and organization
Time management
Refill requests
Supply restocking
Certification
PTCB Certified speak in Hindi, Punjabi and English language
Languages
Hindi
Professional Working
Punjabi
Limited Working
Timeline
Certified Pharmacy Technician
Walgreen's Pharmacy
06.2020 - CurrentRead More
Customer Service Representative
Home Depot
05.2019 - 06.2020Read More
Online Grocery Associate
Meijer
03.2015 - 06.2019Read More
Customer Service Representative
Citibank N.A
03.2004 - 06.2009Read More
Pharmacy Technician
CVS Pharmacy
05.1999 - 06.2004Read More
University of Delhi
Associate of Arts
Read More