Meg Cruz

Negotiations and sales

• VIN Solutions and Reynolds and Reynolds software experience.
• CDK experience.
• Up to date on APRs and other Finance related to Vehicles.
• Handling and caring for store leads.
• Customer care
• Product knowledge of all vehicles including trades.
• Ford Certified
• Optimized landing pages for conversion rate improvements leading to increased lead generation.
• Cultivated a vast network of contacts within the local community, leveraging referrals for increased lead generation opportunities.

• Gathering, prospecting for vehicles
• Negotiating to signing of notary and titling.
• Collaborated with cross-functional teams to achieve project goals on time and within budget.
• Negotiated favorable values for vehicles with customers and management.
• Devised and implemented strategies to optimize digital marketing campaigns on social media.
• Collected, arranged, and input information into database system.
• Generated reports detailing findings and recommendations.

• Promoted within AutoNation and was moved to Subaru Franchise
• Communication between traditional banks, credit unions and customers
• Networked with underwriters to get loans purchased.
• Warranty presentation with exceptional customer service and helping clients get the best rates.
• At least one year CDK experience and other programs.
• Reviewed documentation and identified financial discrepancies where applicable.
• Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.

• 3 years Master Sales for Toyota
• Top three salesman monthly for just over three years.
• Trained other salesman and motivated others to do better.
• Improved overall customer satisfaction by closely monitoring feedback and proactively addressing concerns.
• Conducted comprehensive market research for informed decision-making and improved product positioning.
• Championed customer-centric approaches in all aspects of branding to ensure long-term loyalty and repeat business.
• Researched market trends to identify customer needs and preferences for strategic planning.

• Received award winning phone training
• Product specialist on the phone and increased sales day to day
• Customer service awards from Amex.
• Achieved high levels of customer satisfaction by providing exceptional after-sales service, including issue resolution and future needs analysis.
• Provided timely and effective resolutions to problems, securing clients and ensuring satisfaction.

• Sales Representative for Western Washington.
• Vendor days and product representation and education.
• Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
• Achieved regional sales targets through effective territory management and relationship building with key clients.
• Launched new products successfully into the market, coordinating marketing initiatives and comprehensive sales campaigns.
• Established strong partnerships with industry influencers to expand brand recognition and drive business growth.