Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Work Preference
Software
Timeline
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Megan Adams

Megan Adams

Houston,TX

Summary

Productive Business Manager bringing 7 years of office administration and billing services expertise to enhance the back office team. Well-versed in performing effectively across diverse industries, including Legal and Client Services. Proven success in identifying process improvements to optimize efficiency and billing accuracy. Dedicated to implementing initiatives to reduce costs and cultivate quality customer care.

Overview

1825
1825
years of professional experience
1
1
Certification

Work History

Billing and Collections Specialist

NOV
Houston, Texas
01.2023 - Current
  • Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
  • Worked effectively in fast-paced environments.
  • Versatile professional with strong problem-solving skills and history of adapting to diverse challenges. Applies innovative solutions and technical expertise to deliver exceptional results. Committed to streamlining processes and advancing organizational objectives.

Online Business Manager

Self Employed
Houston, TX
01.201 - Current
  • Answered telephones and emails, replying to customer and vendor inquiries and issues quickly and effectively.
  • Identified and implemented new processes and systems to reduce costs and increase efficiency.
  • Designed detailed business plans to outline finances, goals and operations of company.

Accounts Payable Team Lead

Stewart J. Guss, Attorney At Law
Houston, TX
06.2019 - 01.2021
  • Managed bookkeeping and accounting systems and completed data entry with accuracy and efficiency.
  • Reconciled monthly statements and transactions to keep records accurate and current.
  • Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
  • Helped project and operations management employees with accounting-related concerns.

System Support Specialist

Texas Department of Family Protective Services
Austin, TX
06.2018 - 01.2019
  • Resolved service requests by individually troubleshooting and addressing user issues.
  • Developed strong knowledge of hardware and software while keeping abreast of new applications, increasing efficiency and productivity for management and clients.
  • Assisted in technical support process refinement to improve customer service and support.

Customer Experience Specialist

Trusource Labs
Austin, TX
07.2017 - 07.2018
  • Supported customers with product implementation and usage and answered questions quickly and thoroughly.
  • Built open, welcoming relationships with customers by replying to messages promptly and personally.
  • Assisted field operations in maintaining consistent customer satisfaction with quality products and services.

Education

Associate of Arts - Business Management

Southern New Hampshire University
Hooksett, NH
05.2024 - Current

Some College (No Degree) - Computer Science And Programming

Baylor University
Waco, TX

Associate of Applied Science - Medical Assisting

The Academy of Health Care Professions
Houston, TX
05.2022

Skills

  • Customer retention
  • Documentation proficiency
  • Project management
  • Operational oversight
  • Supervision and training
  • Schedule management
  • Cross-functional team management

Certification

  • Licensed Notary Public - 2020
  • Nationally Certified Medical Assistant (NCMA)

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart Time

Location Preference

HybridRemote

Important To Me

Company CultureCareer advancementPersonal development programsWork from home option

Software

Salesforce

Microsoft Office

Zendesk

Zoho

Quickbooks

Oracle-Omega

Google Suite

Sugar CRM

Timeline

Associate of Arts - Business Management

Southern New Hampshire University
05.2024 - Current

Billing and Collections Specialist

NOV
01.2023 - Current

Accounts Payable Team Lead

Stewart J. Guss, Attorney At Law
06.2019 - 01.2021

System Support Specialist

Texas Department of Family Protective Services
06.2018 - 01.2019

Customer Experience Specialist

Trusource Labs
07.2017 - 07.2018

Some College (No Degree) - Computer Science And Programming

Baylor University

Associate of Applied Science - Medical Assisting

The Academy of Health Care Professions

Online Business Manager

Self Employed
01.201 - Current

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Megan Adams