Dynamic and customer-focused professional with extensive experience at Tony’s I75, excelling in customer service excellence and complex problem-solving. Proven ability to enhance dining experiences through effective communication and order delivery practices, consistently earning positive feedback and recommendations from satisfied patrons. Skilled in cash management and multitasking in fast-paced environments.
Hi, I’m
Megan Amaya
Gaines,MI
Summary
Overview
8
years of professional experience
Work History
Tony’s I75
Server
11.2022 - 10.2025
Job overview
- Bussed and reset tables to keep dining room and work areas clean.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Answered customers' questions, recommended items, and recorded order information.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Cardiology Institute of Michigan
Front Desk Receptionist
06.2022 - 11.2022
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed data entry and filing to keep records updated for easy retrieval.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Scheduled, coordinated and confirmed appointments and meetings.
- Confirmed appointments, communicated with clients, and updated client records.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
Olive Garden
Server
12.2021 - 06.2022
Job overview
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Leo’s Coney Island
Cashier
12.2017 - 12.2021
Job overview
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Learned duties for various positions and provided backup at key times.
Education
Carman AinsworthFlint, MI
High School Diploma
University Overview
Skills
- Food inspection
- Order delivery practices
- Team member support
- Cash management
- Complex Problem-solving
- Customer service excellence
- Multitasking and organization
Timeline
Server
Tony’s I75
11.2022 - 10.2025
Front Desk Receptionist
Cardiology Institute of Michigan
06.2022 - 11.2022
Server
Olive Garden
12.2021 - 06.2022
Cashier
Leo’s Coney Island
12.2017 - 12.2021
Carman Ainsworth
High School Diploma