Megan A. Norris
Bay Point,CA
Summary
Client Manager dedicated to assisting account executives and account teams by performing administrative and client support duties associated with maintaining client accounts. Focused on ensuring excellent service standards and maintaining high customer satisfaction. Experience providing product and services information, and resolving any emerging problems clients might face with accuracy and efficiency.
Overview
6
6
years of professional experience
Work History
Customer Account Manager
Dean Lewis Associates
Hayward, CA
04.2023 - 06.2023
- Company Overview: Remote Service
- Managed customer accounts regarding parts and maintenance of auto transportation.
- Collect and organize relative data for customer accounts.
- Managed and organized paperwork associated with clients.
- Remote Service
- Performed duties and provided service in accordance with established operating procedures and company policies.
Driver
Uber
Bay Area, CA
04.2023 - 06.2023
- Followed all relevant traffic laws and safety regulations.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Beauty Advisor
Sephora
San Francisco, CA
11.2022 - 01.2023
- Managed and created visual displays to promote seasonal promotions and positive interactions with new products.
- Delivered excellent and friendly customer service with assisting individual needs (makeup, fragrance, hair products, skin care, etc.).
- Executed daily operations such as managing Pos system, restocking products, placing out inventory, and maintaining professional cleanliness of store.
- Addressed customer inquiries promptly and professionally, resolving issues efficiently while maintaining a courteous demeanor.
Customer Care Representative & Sales Advisor
Hilton Grand Vacations
Las Vegas, NV
03.2017 - 12.2019
- Assisted customers over the phone with their questions and concerns regarding information of their vacation packages.
- Documented customer satisfaction rates of booking dates, previous purchase of vacation packages, and transfers of hotel properties.
- Met monthly quotas of sale packages for all Hilton Hotel locations.
- Managed high call volume with exceptional professionalism and efficiency.
- Implemented feedback from supervisors to continuously improve performance and enhance customer care skills.
- Navigated multiple computer systems and applications to find information.
- Participated in training sessions for new hires, sharing insights on best practices in customer service excellence.
Education
Office And Business Administration - Office Admin And Information Technology
Job Corps Treasure Island
San Francisco, CA11.2022
Associate of Arts - Computer And Information Sciences
Diablo Valley College
Pleasant Hill, CA02.2025
Google Certificate Information Technology - Information Technology
Coursera
Remote12.2025
Skills
- Client relationship building
- CRM proficiency
- Time management
- Problem-solving abilities
- Multitasking
- Multitasking Abilities
- Effective communication
- Active listening
Timeline
Customer Account Manager
Dean Lewis Associates
04.2023 - 06.2023
Driver
Uber
04.2023 - 06.2023
Beauty Advisor
Sephora
11.2022 - 01.2023
Customer Care Representative & Sales Advisor
Hilton Grand Vacations
03.2017 - 12.2019
Office And Business Administration - Office Admin And Information Technology
Job Corps Treasure Island
Associate of Arts - Computer And Information Sciences
Diablo Valley College
Google Certificate Information Technology - Information Technology
Coursera
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