Megan Baerga
The Bronx,NY
Summary
Accomplished Esthetician and Receptionist at European Luxury Day Spa, adept in skin analysis and facial treatments, including Microdermabrasion and Chemical Peels. Excelled in enhancing client satisfaction and retention through exceptional service and skincare expertise. Hardworking and passionate job seeker with strong organizational skills eager to learn new techniques and materials. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Esthetician
European Luxury Day Spa
10.2022 - Current
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including Extractions, Microdermabrasion, Chemical peels, Micro-current, Miro-needling, Dermaplaning, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed thorough skin analysis to determine appropriate treatments for clients'' individual needs.
- Improved clientele retention with exceptional customer service and follow-up care.
- Utilized advanced techniques in hair removal using Hard Wax
Receptionist
European Luxury Day Spa
12.2021 - Current
- Greeted incoming clients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Escorted clients to spa areas, treatment rooms, and offices.
- Communicated with spa team members if clients canceled or changed appointment times.
- Developed relationships with guests to meet client needs and encourage repeat service.
- Introduced new beauty products to consumers by informing clients about use and benefits.
- Managed high call volume, ensuring smooth communication between clients and spa staff.
- Promoted special offers and packages to increase revenue through upselling techniques.
- Assisted with marketing campaigns to promote spa services.
- Trained new hires on new appointment scheduling, opening, closing duties, and generating and balancing daily revenue reports.
Education
600 Hour Course - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
New York, NY10.2022
Skills
- Infection Control
- Skin Analysis
- Extractions
- High-frequency
- Chemical Peels
- Dermaplaning
- Micro-needling
- Micro-Current
- Facial Massage
- Facials
- Skincare product knowledge in Elemis, GM Collin, Christine Valmy, Dermalogica
- Waxing
Timeline
Esthetician
European Luxury Day Spa
10.2022 - Current
Receptionist
European Luxury Day Spa
12.2021 - Current
600 Hour Course - Esthetics
Christine Valmy International School For Esthetics, Skin Care & Makeup
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