Megan Bain
Applebees
San Dimas,CA
10
years of professional experience
Enthusiastic and reliable professional who takes pride in providing excellent customer service. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Work History
Server
5 Years 6 Months- Provided exceptional customer service in a fast-paced dining environment.
- Accurately processed orders while coordinating with kitchen staff for timely delivery.
- Maintained cleanliness and organization of dining areas to enhance guest experience.
- Assisted in training new servers on menu offerings and service standards.
- Handled customer inquiries and resolved issues promptly to ensure satisfaction.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Front End Courtesy Clerk
2 Years 5 Months- Assisted customers with inquiries and product location, enhancing shopping experience.
- Maintained cleanliness and organization in store, ensuring compliance with safety standards.
- Collaborated with team members to restock shelves, improving inventory management.
- Provided support during peak hours, demonstrating ability to handle high-volume tasks.
- Returned unwanted items to correct store locations and restocked shelves.
- Demonstrated adaptability by assisting in various departments as needed, providing additional support during peak hours or staff shortages.
- Presented professional image consistent with company's brand values.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Monitored product expiration dates, ensuring freshness and quality for consumers.
Togo Specialist/ Hostess/ Food Runner
1 Year 11 Months- Assisted in developing and implementing restaurant training programs for new staff.
- Coordinated daily operational tasks to enhance service efficiency and customer satisfaction.
- Analyzed workflow processes to identify areas for enhancement, driving operational efficiencies within the team.
- Followed all company policies and procedures to deliver quality work.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Ensured adherence to health and safety regulations while handling food items
- Communicated effectively with team members to streamline service operations
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Developed and implemented efficient operational procedures to improve workflow consistency.
Hostess
9 Months- Greeted and seated guests, ensuring a warm and welcoming atmosphere.
- Handled guest inquiries and concerns promptly, fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Took initial drink orders and relayed information to wait or bar staff.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Managed guest seating arrangements to optimize dining flow and reduce wait times.
- Provided exceptional customer service by greeting guests warmly and addressing inquiries promptly.
Cashier
2 Years 1 Month- Oversaw customer transactions with accuracy through point-of-sale systems.
- Guided customers in menu choices and responses to questions to elevate overall dining experience.
- Upheld cleanliness and organization of checkout area to promote operational efficiency.
- Partnered with team members to refine cash handling procedures and enhance service speed.
- Conducted cash, credit, and refund transactions while adhering to company protocols to ensure accuracy and security.
- Effectively managed customer complaints to sustain satisfaction and loyalty within the restaurant context.
- Adapted work hours and accepted extra shifts to align with business needs.
- Executed cash register operations for cash, check, and credit card transactions with exceptional accuracy.
- Handled various payment methods securely to minimize discrepancies and potential losses.
- Collaborated with team members to achieve sales goals and maintain a clean, well-stocked store environment.
- Facilitated customer transactions with precision and efficiency for a smooth checkout experience.
Education
Associate of Science - Administration of Justice
Skills
I work great with a team and always follow company policy. Throughout my past job experiences
I have become proficient in multitasking
communication
organization
and maintaining a positive attitude.
Timeline
Server
Applebees
05.2021 - CurrentRead More
Front End Courtesy Clerk
Vons
06.2020 - 11.2022Read More
Hostess
Flappy Jacks
07.2019 - 04.2020Read More
Togo Specialist/ Hostess/ Food Runner
Buca Di Beppo
10.2018 - 09.2020Read More
Cashier
El Polo Loco
10.2016 - 11.2018Read More
Citrus College
Associate of Science from Administration of Justice
Read More