Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Megan Baker

Iowa City,IA

Summary

Friendly server with strong a understanding of hospitality and food and beverage industries. Deeply familiar with FOH and BOH operations. Personable individual possessing strong work ethic and great flexibility. Dedicated to delivering a positive customer experience to attain the highest level of guest satisfaction.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Roxxy
Iowa City, IA
01.2022 - Current
  • Took drink orders from tables and bar area and relayed to bartenders.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Suggested cocktail choices based on customer preference, daily specials and inventory availability.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Monitored patron alcohol consumption to encourage safety.

Server

Anduzzi's Sports Club
Appleton, Wisconsin
01.2021 - 01.2022
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Cleared table and bussed dishes to allow for quick setups.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Stocked server areas with supplies before, during and after shifts.
  • Set up dining room to meet hospitality and service standards.

Server/Hostess

Uno's Chicago Grill
Appleton, WI
12.2016 - 06.2020
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

Education

Bachelor of Arts - Political Science

University of Iowa
Iowa City, IA
05.2024

High School Diploma -

Kimberly High School
Kimberly, WI
06.2019

Skills

  • Order Taking and Fulfillment
  • Alcohol Intake Awareness
  • Food and Drink Recommendations
  • Customer Service
  • Safe Food Handling
  • ID Verification
  • Outgoing and Friendly

Certification

  • Research Training - Social and Behavioral Conduct of Research, CITI Program- February 2022
  • Iowa Program of Alcohol Compliance Training- January 2022


Timeline

Server

Roxxy
01.2022 - Current

Server

Anduzzi's Sports Club
01.2021 - 01.2022

Server/Hostess

Uno's Chicago Grill
12.2016 - 06.2020

Bachelor of Arts - Political Science

University of Iowa

High School Diploma -

Kimberly High School

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Megan Baker