Megan Becerra
San Antonio,TX
Summary
To bring value to the team and the company. Strive for excellence and focus on making every moment with customers meaningful. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Business Center Representative
HEB Grocery Store
2118 Fredericksburg Rd
08.2016 - Current
- Processed payments/bills for CPS, SAWS, cashed out checks, Made money orders and transfers with Western Union.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply and accuracy.
- Delivered prompt service to prioritize customer needs.
- Answered phone calls to handle customer concerns and complaints.
- Delivered exceptional customer service to every customer by creating welcoming and positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change
Cashier
H-E-B Grocery
2118 Fredericksburg Rd
08.2016 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
- Handled cash with high accuracy and checked bills for fraud if needed.
- Used POS system to enter orders, process payments and issue receipts.
- Encouraged customers to make additional purchases by highlighting current deals/coupons.
- Checked personal identifications during alcohol and tobacco sales.
Perishable Rep
H-E-B Grocery
2118 Fredricksburg Rd
08.2016 - Current
- Assisted in building store displays, effectively implementing layout plans determined by district leaders.
- Unloaded, transported and stocked merchandise with commitment to optimal freshness.
- Rotated perishable merchandise to facilitate quick product searches.
- Opened cartons and priced items accurately, maintaining store shelves fully stocked according to tag allocations.
- Created inviting environment for customers by maintaining store organization and cleanliness
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions
Education
Associate of Science - Health Professions
St.Phillip's Community College
San Antonio, TX12.2018
Skills
- Problem solving in moment
- Calm and Professional Under Pressure
- Computer Proficiency with Microsoft Office
- Engaging with customers and creating welcoming experience
- Multitasking
- Organizational skills
- Communicative with upper leaders, fellow partners and customers
Timeline
Business Center Representative
HEB Grocery Store
08.2016 - Current
Cashier
H-E-B Grocery
08.2016 - Current
Perishable Rep
H-E-B Grocery
08.2016 - Current
Associate of Science - Health Professions
St.Phillip's Community College