Megan Bentley
Pikeville,KY
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work History
Patient Portal Concierge
Pikeville Medical Center
Pikeville, Kentucky
08.2022 - Current
- Assisted patients with appointment scheduling and navigation throughout the facility.
- Greeted patients and visitors with professionalism and warmth.
- Provided information about hospital services and departments effectively.
- Responded promptly to all customer inquiries via telephone, email or face-to-face contact while maintaining a friendly demeanor.
- Trained new staff members on proper policies and procedures related to customer service delivery.
Non-Certified Pharmacy Tech
Food City Pharmacy
Pikeville, Kentucky
06.2013 - 04.2016
- Assisted pharmacists in preparing and dispensing medications accurately.
- Managed inventory by receiving, stocking, and organizing pharmaceutical supplies.
- Processed prescription orders using pharmacy management software efficiently.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Provided exceptional customer service, answering inquiries about medications and health products.
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Education
Associate of Science - Business Management
Big Sandy Community And Technical College
Pikeville, KY 08.2006 - 06.2008
Undeclared -
University of Pikeville
Pikeville, KY 08.2004 - 06.2006
Skills
- Appointment scheduling
- Facility navigation
- Customer service
- Training staff
- Telephone etiquette
- Positive interpersonal relations
Affiliations
- Volunteer with International Disaster Emergency Services for disasters relief.
References
References available upon request.
Timeline
Patient Portal Concierge
Pikeville Medical Center
08.2022 - Current
Non-Certified Pharmacy Tech
Food City Pharmacy
06.2013 - 04.2016
Associate of Science - Business Management
Big Sandy Community And Technical College
08.2006 - 06.2008
Undeclared -
University of Pikeville
08.2004 - 06.2006