Megan Berry
Plano,TX
Summary
Customer service professional with over 10 years of experience in providing exceptional service to customers. Known for being a good listener, dedicated, and empathic towards customer needs. Skilled in resolving customer issues and ensuring customer satisfaction. Aiming to leverage my experience and strengths to deliver outstanding customer service and contribute to the success of the company.
Responsible bartender skilled at making custom drinks and maximizing business revenues with top-notch service. Work well with team members to meet all customer needs in fast-paced environments. Good money handling, problem-solving and time management abilities.
Overview
16
16
years of professional experience
Work History
Bartender/Manager on Duty
Shuck N Jive
Richardson, TX
07.2011 - 11.2023
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Processed payments accurately and efficiently with POS system.
- Planned and coordinated special events to boost customer numbers and profits.
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Collected and organized daily till totals and tips.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Greeted frequent visitors by name and explained new promotions.
- Studied industry trends to inform planning of bar menu and development of new drink recipes.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
Server
Hooters
Addison, TX
01.2008 - 07.2011
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Assisted in training new servers.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Education
Bachelor of Science - Applied Behavior Analysis
University of North Texas
Denton, TX05.2014
Associate of Arts -
Collin County Community College District
Plano, TX05.2011
Skills
- Excellent Judgment
- Engaging Personality
- Anticipating Guest Needs
- Service-Oriented Mindset
- Outstanding Customer Service
- Inventory
- New Hire Training
- Handling Difficult Customers
Accomplishments
- Trained more than 25 full time associates and 15 flex-time associates.
Timeline
Bartender/Manager on Duty
Shuck N Jive
07.2011 - 11.2023
Server
Hooters
01.2008 - 07.2011
Bachelor of Science - Applied Behavior Analysis
University of North Texas
Associate of Arts -
Collin County Community College District
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