Salena McFail
Washington,DC
Summary
Organized and dependable candidate. Successful at managing multiple priorities with a positive attitude. Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Lead Bartender/Bartender Shift Manager
Bar Deco
12.2015 - 11.2023
- Supervised and trained staff 20 on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Served high customer volumes during special events, nights, and weekends.
- Handled customer inquiries and suggestions courteously and professionally.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
Shift Manager
Uno's Chicago Grill
10.2011 - 12.2015
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised 40 employees and oversaw quality compliance with company standards for food and services.
- Scheduled staff to establish adequate coverage during peak business hours.
- Assisted customers with refunds and resolving transaction issues.
- Performed cash, card and check transactions to complete customer purchases.
- Answered questions about restaurant policies and addressed customer concerns.
Cashier
Sweetgreen
12.2010 - 09.2011
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
Medical Administrative Assistant (Temp. Position)
Providence Hospital And Medical Center
05.2010 - 09.2010
- Maintained and updated patient records for accurate, current medical histories.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported office staff and operational requirements with administrative tasks.
- Conducted insurance verification and pre-authorizations and managed patient charts.
- Greeted patients and provided required paperwork to facilitate services.
- Performed various administrative tasks by filing, copying and faxing documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Associate of Science - Liberal Arts And Sciences
University of District of Columbia CC
Washington, D.C12.2020
Skills
- Liquor, Beer and Wine Knowledge
- Hospitality and Accommodation
- POS Transactions
- Food and Beverage Management
- Cash Register Operation
- Complex Problem-Solving
- Safe Serving Knowledge
- Customer Service
- Excellent Judgment
- Guest Satisfaction
- High-Volume Environments
- Clear and Effective Communication
Certifications
ABRA License (Expiration 05/2026)
Timeline
Lead Bartender/Bartender Shift Manager
Bar Deco
12.2015 - 11.2023
Shift Manager
Uno's Chicago Grill
10.2011 - 12.2015
Cashier
Sweetgreen
12.2010 - 09.2011
Medical Administrative Assistant (Temp. Position)
Providence Hospital And Medical Center
05.2010 - 09.2010
Associate of Science - Liberal Arts And Sciences
University of District of Columbia CC
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