Megan Bertrand
Midland,MI
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Director of Dining
Wellspring Senior Living Campus
Saginaw, MI
06.2025 - Current
- Oversaw dining operations, ensuring compliance with health and safety standards.
- Developed and implemented strategic initiatives to enhance guest satisfaction and dining experience.
- Managed budget allocation for dining services, optimizing resource utilization across multiple locations.
- Led staff training programs focused on service excellence and operational efficiency.
General Manager
Olive Garden Restaurant
Flint, MI
06.2022 - 06.2025
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
General Manager
Olive Garden Restaurant
Mount Pleasant, MI
06.2019 - 06.2022
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Developed and implemented strategies to increase sales and profitability.
Culinary Manager
Olive Garden Restaurant
Midland, MI
01.2017 - 06.2019
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Staffing and Training Manager
Olive Garden Restaurant
Mount Pleasant, MI
06.2013 - 01.2017
- Hired, managed and scheduled team member training and weekly schedules.
- Established a culture of continuous learning, promoting professional development opportunities for all employees across the organization.
- Collaborated with other departments to align training programs with organizational goals and objectives.
Service Professional
Olive Garden Restaurant
Saginaw, MI
01.2007 - 06.2013
- Displayed excellent time management skills by consistently completing tasks within deadline constraints while maintaining high-quality standards.
- Assisted in training new employees, sharing knowledge of best practices and company procedures.
- Demonstrated commitment to professional development by actively participating in trainings, workshops, or seminars relevant to my field.
Education
Delta College
Bay City, MISkills
- Multi-operational leadership skills
- Developer and culture builder
- Expert in training, policies and procedures
-Lead division meetings and conference calls quarterly to enhance performance of operational leaders
-Successfully operated my restaurant while assisting others and mentoring General managers
-Lead culinary and service departments in opening 4 new restaurants
- Leadership and team building
- Profit and Loss (P & L)
- Problem resolution
-Improved and maintained two struggling restaurants by growing sales, improving turnover and overall performance and earnings
-Successfully identifies opportunities for improvement and execute plans for positive sales growth
-Regional point person in managing difficult situations
Certification
Servsafe certified
Culture Builder 2022
I won our Culture Builder of the year award at our 2022 General Manager conference. Our team was high performing in engagement surveys, guest satisfaction and performance results. This was an honor to win this award and be a leader for this team!
Timeline
Director of Dining
Wellspring Senior Living Campus
06.2025 - Current
General Manager
Olive Garden Restaurant
06.2022 - 06.2025
General Manager
Olive Garden Restaurant
06.2019 - 06.2022
Culinary Manager
Olive Garden Restaurant
01.2017 - 06.2019
Staffing and Training Manager
Olive Garden Restaurant
06.2013 - 01.2017
Service Professional
Olive Garden Restaurant
01.2007 - 06.2013
Delta College