MEGAN BOEHM
Minnetonka,MN
Summary
Outgoing Client Relations Coordinator with experience overseeing multiple tasks and motivating individuals to make positive life changes. Hardworking professional committed to providing outstanding customer service and assistance. Looking to seek and maintain position that offers professional challenges utilizing interpersonal skills, conflict-management, and problem-solving skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Client Relations Coordinator
Pinnacle Services
11.2023 - 06.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
Direct Support Professional/Designated Coordinator
Creative Care Resources
05.2015 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Classroom Assistant
Lebanon Education Center
09.2019 - 06.2020
- Established positive relationships with students, fostering a supportive and inclusive classroom community.
- Organized and maintained instructional materials, contributing to a well-structured learning space.
- Enhanced student comprehension by utilizing visual aids and hands-on activities in the classroom.
Customer Service
N/A
01.2014 - 01.2019
- Provided excellent customer service, addressing concerns and resolving issues promptly.
- Worked as a hostess, server, and sales associate assisting customers promptly and with enthusiasm.
Education
Doctorate of Occupational Therapy - Occupational Therapy
University of Minnesota
Minneapolis, MN07.2023
Bachelor of Science - Psychology
North Dakota State University
Fargo, ND05.2018
Skills
- Dependability
- Critical Thinking
- Positive Attitude
- Community Outreach
- Resource Management
- Email and Telephone Etiquette
- Problem-Solving
- Teamwork
- Client Support
- Case Management
- Organization and Multitasking
- Relationship Building
Affiliations
- Distinguished Leadership Program
- National Honors Society
Technicalcomputerskills
- Microsoft Office Suite
- Google Workspace
- Canva
- SSIS/SMARTS
- Zoom
- Prezi
Honorsandawards
- Phi Eta Sigma
- National Society of Collegiate Scholars
- Employee of the Month
Certification
- DCA - Direct Care Aide
- Fist Aid/ CPR Training
Timeline
Client Relations Coordinator
Pinnacle Services
11.2023 - 06.2024
Classroom Assistant
Lebanon Education Center
09.2019 - 06.2020
Direct Support Professional/Designated Coordinator
Creative Care Resources
05.2015 - Current
Customer Service
N/A
01.2014 - 01.2019
Doctorate of Occupational Therapy - Occupational Therapy
University of Minnesota
Bachelor of Science - Psychology
North Dakota State University
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