Megan Bolen
Summary
Dynamic Team Lead with a proven track record at Walmart, excelling in performance improvement and employee engagement. Expert in coaching and mentoring, I streamlined inventory processes, enhancing accuracy and customer satisfaction. Committed to fostering teamwork and open communication, I effectively managed schedules and developed talent to achieve operational excellence.
Overview
10
10
years of professional experience
Work History
Team Lead
Walmart
09.2016 - Current
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Led team meetings to communicate goals and performance expectations effectively.
- Trained new associates on operational procedures and customer service excellence.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented employee engagement initiatives, enhancing team morale and productivity.
- Monitored performance metrics, providing feedback to improve individual and team results.
- Coordinated cross-functional collaboration to optimize workflow and achieve store objectives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
- Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
- Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Associate of Science - Accounting
University of Phoenix
Skills
- Attention to detail
- Conflict resolution
- Customer focus
- Coaching and mentoring
- Performance monitoring
- Performance improvement
- Workplace safety
- Schedule management
- Employee evaluation
- Product management
- Key performance indicators
- Relationship building
- Talent acquisition
- Employee training
- Task delegation
- Workflow management
- Work assignment delegation
- Employee engagement
- Problem-solving
- Teamwork and collaboration
- Team supervision
- Staff training
- Work Planning and Prioritization
- Goal setting
- Leading team meetings
- Cash handling
- Coaching
- Documentation and reporting
- Team Check-ins
- Onboarding and orientation
- Shift scheduling
- Performance evaluations
- Expectation setting
- Overtime management
- Verbal and written communication
- Team assessment
- Leadership
- Multitasking
- Customer service
- Active listening
- Customer relations
Timeline
Team Lead
Walmart
09.2016 - Current
Associate of Science - Accounting
University of Phoenix