Megan Boucher
San Antonio,TX
Summary
Hardworking and reliable professional with a strong ability to learn and perform. Offering proficiency in customer service, leadership abilities and full-time dedication to advancing the skill-set. Highly organized, proactive and punctual with a team-oriented mentality.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server/Trainer
BJ's Restaurant & Brewhouse
San Antonio, TX
04.2022 - Current
- Ensures all servers are knowledgeable about menu items and able to answer questions from customers.
- Provides exceptional service to a high volume of daily customers.
- Instructs new staff members on food handling procedures and service techniques.
- Educates new servers on menu, memorization strategies and how to convey information clearly.
- Welcomes guests with personable attitude.
- Verifies guest satisfaction with meals and suggests additional items to increase restaurant sales.
- Communicates with hosts, bussers and kitchen staff to prepare for and serve customers.
- Works directly with servers for 1-5 shifts during training process.
- Have received two star pins from management for high-level service skills.
- Have 5+ repeat customer groups who ask for me specifically.
Assistant Manger/Lead Server Trainer
Bluff's Landing Marina and Lodge
Corpus Christi, TX
10.2020 - 04.2022
- Trained new employees on service standards and menu items to improve onboarding processes.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Multitasked effectively to deliver menu items to guests.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
- Promoted specials and seasonal items with detailed descriptions of dishes.
- Created and offered additional materials to enhance training.
- Explained goals and expectations required of trainees.
- Evaluated guest processes, employee performance and training progress to determine additional training needs.
Floating Bank Teller
Camden National Bank
Waterville, ME
06.2020 - 09.2020
- Verified customer identification, processed deposits and withdrawals, and provided account information.
- Assisted customers with transferring funds, cashing checks, and making loan payments.
- Processed transactions accurately and efficiently using a computerized banking system.
- Maintained up-to-date knowledge of bank policies and regulations.
- Resolved customer complaints quickly and professionally while maintaining confidentiality of customer information.
- Provided help to customers in person and over the phone.
Server/Trainer
Joseph's Fireside Steakhouse
Waterville, ME
02.2016 - 03.2020
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Performed continuous reviews of wait staff and provided feedback directly to team members as well as managers.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on service standards and menu items to improve onboarding processes.
- Resolved guest issues related to food quality, service times and incorrect orders.
- Performed side work such as cleaning, restocking, polishing silverware and preparing tables for next shift.
- Partnered with other servers to manage service to large parties such as receptions and banquets.
Education
Bachelor of Arts - Forensic Psychology
Thomas College
Waterville, ME12.2018
Skills
- Interpersonal Communication
- Upselling strategies
- Task Delegation
- Special Events
- Shift Management
- POS Systems
- Performance Evaluations
- Training Program Development
- Attention to Detail
- Employee Interviewing
- Team Member Training
- Exceptional Service
- Item Promotion
Certification
- CMAA Training - 2022 - NHA Certified
Timeline
Server/Trainer
BJ's Restaurant & Brewhouse
04.2022 - Current
Assistant Manger/Lead Server Trainer
Bluff's Landing Marina and Lodge
10.2020 - 04.2022
Floating Bank Teller
Camden National Bank
06.2020 - 09.2020
Server/Trainer
Joseph's Fireside Steakhouse
02.2016 - 03.2020
Bachelor of Arts - Forensic Psychology
Thomas College