Megan Boulter
Sandy,UT
Summary
Personable and dedicated Customer Service Representative with extensive experience. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Leadership Circle
Draper , UT
08.2022 - 02.2024
- Managed multiple projects with competing deadlines simultaneously.
- Built and established strong partnerships with teams, vendors and contractors.
- Monitored progress of each project to ensure timely delivery of deliverables in accordance with established quality standards.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
- Documented customer correspondence in NetSuite to track requests, problems and solutions.
- Responded to customer emails and phone calls promptly, courteously, and professionally.
- Investigated customer complaints regarding product quality or service rendered.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Collaborated closely with other departments such as sales or marketing to resolve complex customer issues quickly and efficiently.
- Audited customer account information to identify issues and develop solutions.
- Provided technical support to customers by responding to inquiries and resolving issues in a timely manner.
Studio Manager
Lipstick And Lace Photography
Lehi, Utah
06.2015 - 12.2023
- Assist with client shoots, and styling.
- Set up and take down of sets.
- Kept a clean and organized space.
- Responded to client inquires and set up consultation calls.
- Created invoices and set up payment plans.
- Created social media content for my employer and 5-7 other photographers across the country.
- Monitored daily operations within the studio environment.
- Welcomed customers and asked open-ended questions to understand individual needs.
Call Center Supervisor
Teleperformance USA
Sandy, UT
11.2018 - 06.2021
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
- Established and oversaw performance targets for call center associates.
- Developed quality employees within call center to take over leadership positions.
- Worked special group projects with our client due to the success of my team.
- Was a top supervisor month after month
- Able to maintain a very low turnover rate with agents on my team.
- Created audits to help assist agents in their accuracy
- Established relationships and touch points with clients to promote retention.
- Success in rolling out new systems, some IT knowledge with phone systems. Logging into two or more platforms.
Education
High School Diploma -
Granite School District Adult Education
West Valley City, UT07-2016
Skills
- Mentoring and coaching
- Company policies and procedures
- Project Management
- Payment Processing
- Customer Service Excellence
- Dependable and Responsible
- Excellent Communication
- Decision-Making
- Call Management
- Report Generation
- Account Updating
- Inbound and Outbound Calling
- Product Knowledge
- Data Entry
- Microsoft Office Expertise
- Shipping and Receiving Understanding
- Spreadsheets
Timeline
Customer Support Specialist
Leadership Circle
08.2022 - 02.2024
Call Center Supervisor
Teleperformance USA
11.2018 - 06.2021
Studio Manager
Lipstick And Lace Photography
06.2015 - 12.2023
High School Diploma -
Granite School District Adult Education
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