Megan Bowser
Dennison,OH
Summary
Knowledgeable medical assistant with solid track record in coordinating surgery schedules and ensuring optimal patient flow. Proven expertise in managing complex calendars, streamlining operations, and enhancing communication between surgical teams. Demonstrated proficiency in multitasking and problem-solving, consistently meeting dynamic demands of fast-paced healthcare environment.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Surgery Scheduling Coordinator & Medical Assistant
Cleveland Clinic Union Hospital
07.2022 - Current
- Managed high volume of incoming calls and inquiries related to surgery scheduling with professionalism and attention to detail.
- Coordinated pre-surgical testing requirements to minimize delays or cancellations on the day of surgery.
- Enhanced patient experience by efficiently scheduling surgeries and managing appointment calendars.
- Contributed to the development of new scheduling protocols, enhancing overall department efficiency.
- Collaborated with medical teams to ensure timely scheduling of urgent and elective surgeries.
- Maintained confidentiality and compliance with HIPAA regulations while handling sensitive patient information and documentation.
- Trained new team members on best practices for surgery coordination, fostering a supportive work environment.
- Coordinated complex surgical cases, including multi-disciplinary surgeries, to optimize patient outcomes.
- Improved accuracy in surgery scheduling, ensuring appropriate pre-operative preparations were completed.
- Established strong working relationships with other departments involved in surgical care such as anesthesia, radiology and laboratory services.
- Assisted in maintaining an up-to-date surgical calendar, enabling efficient use of operating room resources.
- Provided compassionate support for patients and families throughout the surgery scheduling process.
- Reduced patient wait times with effective communication between surgeons, staff, and patients.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Updated patient records to reflect upcoming surgeries and medical histories.
- Coordinated with facilities to set up surgeries for four General Surgeons.
- Performed various administrative tasks by filing, copying and faxing documents.
- Managed inventory and restocked clerical spaces.
Orthopedic Medical Assistant
Cleveland Clinic Union Hospital
06.2018 - 08.2022
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Prepared lab specimens for diagnostic evaluation.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Obtained ROT certification to do casting, splinting and brace fittings.
ER Technician
Cleveland Clinic Union Hospital
08.2013 - 08.2018
- Assisted with resuscitation, CPR.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Took and recorded patients' vital signs, documenting in medical charts.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
- Safely transported patients by wheelchair, stretcher, or bed to other units.
- Supported physicians during emergent procedures, ensuring optimal patient care and safety at all times.
- Improved patient satisfaction by providing compassionate and efficient care in a fast-paced emergency department setting.
- Operated medical equipment proficiently, optimizing its use for diagnostic purposes or patient monitoring.
- Received direction and assignments from physicians and nurses, providing efficient technical support to optimize patient care.
- Administered basic wound care, insertion of Foley catheters.
- Measured and fit crutches and canes, instructing patients on proper use of support devices.
- Preformed EKG's.
- Monitored patient progress and reported changes to healthcare professionals.
- Cleaned and set up rooms in preparation for patient procedures.
STNA
Country Club Retirement Campus
08.2012 - 06.2013
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Managed challenging behaviors effectively through de-escalation techniques and clear communication methods with both the patient and staff involved.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Safely transported patients throughout the facility using proper transfer techniques and equipment.
- Monitored vital signs, promptly reporting any abnormalities to the supervising nurse.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Education
Indian Valley High School
Gnadenhutten05-2012
Skills
- Insurance verification
- HIPAA compliance
- Patient coordination
- Teamwork
- Procedure scheduling
- Surgical care
- Calendar management
- Following up with patients
- Obtaining authorizations
- Educating patients
- Office administration
- Updating charts
- Checking in patients
- Attention to detail
- Time management
- EHR systems expertise
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Organizational skills
- Effective communication
- Medical terminology
- CPR certified
Certification
Nationally Registered Certified Medical Assistant - National Association for Healthcare Professionals
Basic Life Support
Timeline
Surgery Scheduling Coordinator & Medical Assistant
Cleveland Clinic Union Hospital
07.2022 - Current
Orthopedic Medical Assistant
Cleveland Clinic Union Hospital
06.2018 - 08.2022
ER Technician
Cleveland Clinic Union Hospital
08.2013 - 08.2018
STNA
Country Club Retirement Campus
08.2012 - 06.2013
Indian Valley High School
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