Megan Burch
Front End Supervisor - Retail Operations
Lake Worth,FL
Summary
Proven leader with extensive experience at The Home Depot Inc, adept in team supervision and customer service. Excelled in enhancing store sales and profitability, mentoring employees for professional growth, and resolving customer issues effectively. Skilled in cash management and problem-solving, achieving significant improvements in employee performance and customer satisfaction. Takes pride in giving excellent customer service.
Overview
6
6
years of professional experience
Work History
Front End Supervisor
The Home Depot Inc
05.2023 - Current
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Developed and implemented strategies to optimize store sales and profitability.
- Mentored team members to enhance professional development and accountability in workplace.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
- Monitored cash drawers in 21 checkout stations to verify adequate cash supply
Head Cashier
The Home Depot Inc
09.2021 - 05.2023
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Contributed to store promotions by informing customers of available discounts or special offers at checkout.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Managed staffing levels to provide optimal support for cash register operations.
- Helped management develop employee improvement plans and motivate team members to continually improve.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Implemented loss prevention strategies by vigilantly monitoring transactions and identifying potential theft risks.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Meals Clerk
Publix
11.2018 - 06.2021
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
GED -
Hollywood Hills High School
Hollywood, FL 05.2001 -
Skills
Listening Skills
Problem-solving skills
Customer Service
Cash counting
Time Management
Team Supervision
Complaint resolution
Relationship building and management
Delegation techniques
Goals and performance
Employee Motivation
Timeline
Front End Supervisor
The Home Depot Inc
05.2023 - Current
Head Cashier
The Home Depot Inc
09.2021 - 05.2023
Meals Clerk
Publix
11.2018 - 06.2021
GED -
Hollywood Hills High School
05.2001 -