Megan Cadena
Seguin,Texas
Summary
Compassionate and organized professional with a strong background in supporting individuals and delivering excellent customer service. Experienced in greeting clients, handling phone calls, maintaining records, and providing attentive personal care. Known for bringing a positive attitude, warm energy, and a happy, welcoming presence to the workplace while remaining reliable, calm, and genuinely committed to helping others feel comfortable and supported.
Overview
2026
2026
years of professional experience
Work History
Server
Avery’s kitchen
07.2025 - Current
- Performed the duties of a server, busser and host
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Collaborated with kitchen staff to synchronize food preparation and delivery for timely service.
- Resolved customer complaints effectively, prioritizing swift solutions to retain clientele loyalty.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Applebee’s
06.2025 - Current
- Able to navigate corporate policies and routines from large scale restaurants
- Serving with a versatile knowledge of cuisine
- Managed beverage orders and maintained accurate inventory of supplies to prevent shortages.
- Trained new team members on menu details, service standards, and operational procedures.
- Implemented feedback from guests to improve menu offerings and service techniques continuously.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Virginia’s on the Bay
03.2024 - 04.2025
- Able to manage high-volume restaurant with two-hour wait times
- The restaurant’s outside dining experience allows me to comfortably perform in any climate
- Performed multiple positions such as serving, hosting, bussing and expo
- Assisted in event coordination by planning layout and managing guest reservations efficiently.
- Comfortable with large sections
- Experience with large party groups up to 21 guests
- Knowledge of Seafood and Dining
- Adept using TOAST
Professional Caregiver
Angels of Comfort
02.2024 - 04.2025
- Offered attentive, compassionate in-home care while supporting daily routines such as meal preparation, light housekeeping, and companionship
- Ran essential errands including grocery shopping, prescription pickups, and household needs to help maintain a smooth, stress-free home environment
- Provided reliable transportation to appointments and activities, ensuring comfort, safety, and punctuality
- Kept clear records of daily medications, symptoms and vitals
- Helped create a clean, organized, and welcoming home by thoughtfully managing day-to-day household tasks
Customer Care Specialist
Careington International
01.2023 - 03.2024
- Trained to use various systems for locating claims, provider profiles, and dental codes
- Trained in dental/medical insurance terminology, billing and system navigation
- Trained to provide first-in-class customer service, de-escalation tactics, and first call resolution
- Exhibiting strict time-management, adaptability for new caller metrics and procedures, and positive attitude
- Responsibilities: answering incoming calls while locating and fixing profile errors, servicing member accounts, billing, claims adjusting, and extreme multitasking
- Trained in new discount products and insurance every 2 months ranging from hearing, dental, vision, alternative health and telemedicine
- Trained new team members on customer service protocols, fostering an effective onboarding experience.
- Implemented feedback mechanisms to identify trends and improve service delivery strategies.
Childcare Provider
Brittany Watson (Cultural Care Au Pair LCC)
2021 - 2023
- Developed engaging lesson plans to promote cognitive and social skills in children.
- Implemented daily routines and schedules to ensure a structured environment for children.
- Supervised playtime activities, fostering teamwork and collaboration among peers.
- Communicated effectively with parents regarding children's progress and developmental needs.
Education
Bachelor of Science - Human Biology
Logan University
Chesterfield, Missouri01.2023
Certificate - TESOL (Teachers of English To Speakers of Other Languages)
Texas A&M University
Corpus Christi, Texas01.2021
Skills
- Exceptional customer service
- Strong work ethic
- Cultural Awareness
- Microsoft office suite
- Project organization
- Medical terminology
- Typing speed 60 WPM
- Medical record-keeping
- HIPAA compliance
- Daily living assistance
- Meal Preparation
- Therapeutic techniques
- Laboratory techniques
- De-escalation tactics
- Food industry: Serving, hosting, bussing, Toast POS, Cash handling
Timeline
Server
Avery’s kitchen
07.2025 - Current
Server
Applebee’s
06.2025 - Current
Server
Virginia’s on the Bay
03.2024 - 04.2025
Professional Caregiver
Angels of Comfort
02.2024 - 04.2025
Customer Care Specialist
Careington International
01.2023 - 03.2024
Childcare Provider
Brittany Watson (Cultural Care Au Pair LCC)
2021 - 2023
Bachelor of Science - Human Biology
Logan University
Certificate - TESOL (Teachers of English To Speakers of Other Languages)
Texas A&M University
AWARDS
Dean’s List-College of Health Sciences at Logan University Fall 2022, Spring & Fall of 2021
Honor's Member of National Society of Leadership and Success NSLS 2021-2023
Honor's Member of National Society of Collegiate Scholars December 2019-2023
Leadership and Success Program Certificate, Tx, NSLS 2021