Megan Caldwell
Somerset
Summary
Results-oriented professional with a consistent track record of optimizing operational efficiency in dynamic environments. Skilled in structuring processes and managing competing priorities to consistently meet organizational goals and enhance team productivity.
Overview
8
8
years of professional experience
Work History
Fulfillment Specialist
Amazon
Somerset, NJ
11.2021 - Current
- Partnered with senior management in weekly operational and safety meetings to identify workplace hazards, implement corrective actions, and support continuous process improvement initiatives, contributing to a 5% quarterly reduction in safety incidents and injuries.
- Participated in ongoing safety training and compliance programs to reinforce workplace safety standards and promote a culture of safe operations.
- Managed inventory receiving processes with a 95% accuracy and processing efficiency rate while maintaining adherence to company quality standards.
- Maintained a clean, organized, and compliant work environment while consistently following PPE requirements, contributing to a 100% inspection rate.
- Demonstrated initiative and adaptability by cross-training across multiple departments, increasing staffing flexibility and operational support during peak production periods.
Revenue Specialist II
Florida Department of Revenue
Orlando, FL
12.2019 - 07.2020
- Maintained and updated confidential client records within an automated case management system.
- Conducted detailed client interviews in person and over the phone to gather, verify, and assess financial and personal information for case evaluation and decision-making.
- Collaborated with employers, legal representatives, government agencies, and external partners to obtain documentation and resolve account-related issues efficiently.
- Processed and submitted requests for official records and supporting documentation to support case determinations.
- Utilized government databases and research tools to investigate client information, verify assets and employment data.
- Conducted detailed reviews of financial records, income statements, and expense documentation to verify obligations, maintain data accuracy, and identify discrepancies.
- Managed a high-volume caseload while consistently exceeding productivity benchmarks by completing an average of 25 case tasks daily, surpassing departmental goals by 10%.
Financial Operations Associate
Suntrust Bank
Orlando, FL
08.2018 - 12.2019
- Resolved complex client concerns related to financial products and services by providing timely solutions, ensuring customer satisfaction, and adhering to company policies and regulatory standards.
- Evaluated client financial needs and recommended appropriate banking and financial products, contributing to sales performance goals and strengthening customer relationships.
- Delivered high-quality customer service in a fast-paced environment while maintaining accuracy, professionalism, and strong attention to detail.
- Managed an average of 80 inbound client service calls daily, assisting customers with payments, loan payoffs, and home equity inquiries while consistently maintaining call quality scores above 90%.
- Trained and mentored new team members on company products, operational systems, compliance procedures, and customer service best practices.
Education
Bachelor of Arts - Public Administration
Kean University
Union, NJ05-2017
Skills
- Team collaboration
- Interpersonal communication skills
- Account monitoring
- Researching
- Attention to detail
- Account discrepancies
Timeline
Fulfillment Specialist
Amazon
11.2021 - Current
Revenue Specialist II
Florida Department of Revenue
12.2019 - 07.2020
Financial Operations Associate
Suntrust Bank
08.2018 - 12.2019
Bachelor of Arts - Public Administration
Kean University