MEGAN CAMPBELL
Mooresville,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating wide variety of both small-scale and large-scale events. Strong communicator and negotiator able to foster relationships with key stakeholders and vendors.
Overview
13
13
years of professional experience
Work History
Patient service specialist
Franciscan health
10.2023 - Current
- Collaborated with interdisciplinary teams to coordinate care plans and improve overall patient outcomes.
- Took copayments and compiled daily financial records.
- Recommended service improvements to minimize recurring patient issues and complaints.
- Promoted a positive atmosphere within the workplace by actively participating in team meetings and consistently demonstrating professionalism in all interactions.
Inbox Specialist
Syneos Health
06.2022 - 08.2023
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Interpreted clients' needs and introduced services to fit specific requirements.
- Built and managed relationships with key clients and partners to drive growth.
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Parity Analyst
PEO Velocity
09.2020 - 06.2022
- Assessed data modeling and statistics to integrate high-level business processes with data rules.
- Collected, arranged, and input information into database system.
- Increased efficiency by streamlining data analysis processes and implementing automation tools.
Meeting Coordinator
CWT Meetings and Events
07.2018 - 09.2020
- Streamlined registration processes for increased efficiency and improved participant experience.
- Oversaw event registration process by collecting and tracking attendee information.
- Coordinated travel arrangements for attendees, providing a hassle-free experience and improving overall satisfaction.
- Provided exceptional customer service to attendees by promptly addressing inquiries or concerns related to the meeting programme or venue requirements.
- Coordinated schedules and timelines for events.
- Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
- Reviewed event bills to confirm accuracy and approve payment.
- Paid attention to detail while completing assignments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Delivered services to customer locations within specific timeframes.
- Developed and maintained courteous and effective working relationships.
- Managed administrative logistics of events planning, event booking, and event promotions.
Patient Service Specialist
ATI Physical Therapy
06.2016 - 07.2018
- Entered patient demographic and insurance data into electronic medical record system.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Reduced wait times for patients by optimizing appointment schedules and coordinating with clinical staff.
- Developed and implemented customer service policies and procedures.
- Educated patients on available resources such as financial assistance programs or support groups related to their specific medical conditions.
- Followed document protocols to safeguard confidentiality of patient records.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Answered incoming calls, scheduled appointments and filed medical records.
- Enhanced clinic workflow by managing patient records and ensuring accurate documentation of medical histories.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Trained new staff on filing, phone etiquette and other office duties.
- Managed patient registration process, confirming data accuracy and completeness.
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided excellent customer service to patients and medical staff.
- Supported clinical staff during peak hours by assisting with room setup, light housekeeping duties, and supply inventory management.
- Used Epic to schedule appointments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Group Services Specialist
Grand Ole Opry
06.2014 - 05.2016
- Assisted sales teams in designing customized solutions for clients based on their unique needs and requirements.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided exceptional customer service during collections calls, fostering positive relationships while resolving financial matters.
- Built relationships with customers and community to establish long-term business growth.
- Conducted venue tours for potential clients, showcasing the facility''s features and customizing event proposals based on their needs.
- Managed a high volume of inbound inquiries through phone calls and emails, providing prompt responses and accurate information on availability and pricing options.
- Developed strong relationships with clients, leading to repeat business and increased revenue.
- Provided exceptional customer service by resolving booking issues promptly and professionally.
- Coordinated with restaurants for large groups and dietary needs.
Concierge/Front Desk Agent
Gaylord Opryland Resort & Convention Center
08.2011 - 06.2014
- Managed guest reservations for a 2,882 room hotel.
- Collaborated with other hotel staff to create seamless guest experiences from check-in to checkout.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Upheld hotel policies and procedures by providing high level of customer service.
- Responded to guest inquiries to maximize guest satisfaction.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Coordinated ground and air travel arrangements for business and leisure customers to support satisfaction.
- Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Maintained high level of professionalism and discretion when dealing with guests.
- Kept up-to-date on industry trends and best practices in order to continually enhance the quality of services offered.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
- Managed check-in and check-out procedures for guests.
- Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
- Developed relationships with local businesses to secure discounts and special offers for guests.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Assisted guests with variety of services and local attraction information.
- Coordinated transportation arrangements for guests, ensuring timely arrivals and departures.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Promoted hotel amenities through engaging conversations with guests about their preferences and interests.
- Handled customer complaints to satisfy and retain guests.
- Worked well in a team setting, providing support and guidance.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Education
Music Business, Bachelors of Science -
Full Sail University
Recording Arts, Associates of Science -
Full Sail University
Skills
- Patient confidentiality
- Appointment Scheduling
- Insurance Verification
- Healthcare Systems Knowledge
- Microsoft Office
- Meeting Support
- Quality Assurance
- Business Administration
- Time Management
- Active Listening
- Billing Adjustments and Refunds
- Medical Terminology
Notary Public
August 2023- August 2031
Timeline
Patient service specialist
Franciscan health
10.2023 - Current
Inbox Specialist
Syneos Health
06.2022 - 08.2023
Parity Analyst
PEO Velocity
09.2020 - 06.2022
Meeting Coordinator
CWT Meetings and Events
07.2018 - 09.2020
Patient Service Specialist
ATI Physical Therapy
06.2016 - 07.2018
Group Services Specialist
Grand Ole Opry
06.2014 - 05.2016
Concierge/Front Desk Agent
Gaylord Opryland Resort & Convention Center
08.2011 - 06.2014
Music Business, Bachelors of Science -
Full Sail University
Recording Arts, Associates of Science -
Full Sail University