MEGAN CARRILLO
Las Vegas
Summary
Communications student with expertise in delivering exceptional customer service, fostering client relationships, and supporting team success. Skilled at thriving in fast-paced environments with a focus on detailed-oriented customer experiences. Hardwork
Overview
3
3
years of professional experience
Work History
Sales Associate
Joann Fabrics & Crafts
Woodland Hills
05.2022 - 03.2025
- Delivered outstanding customer service, fostering client loyalty.
- Provided personalized service, enhancing the overall client experience.
- Harnessed upselling methods, boosting overall store sales.
- Managed customer inquiries, returns, and exchanges, ensuring satisfaction and deescalating conflicts effectively
- Handled product preparation with accuracy and meticulous care for processing.
- Processed transactions accurately, ensuring careful attention to details.
- Trained new team members, improving team performance and cohesion
- Excelled in high-pressure, client-facing roles, balancing multiple tasks to meet customer expectations
- Ensured strict adherence to organizational policies and standards.
- Assist in nightly store closing procedures, including cash handling and reconciliation in collaboration with the manager
- Provide operational support at the Service Counter to maintain workflow efficiency
Education
High School Diploma -
El Camino Real High School
Woodland Hills, CA06-2024
Some College (No Degree) -
College of Southern Nevada
Las Vegas, NVSkills
- Client Relationship Management
- Professional Verbal and Written Skills
- Sales
- Comprehensive Product Understanding
- Collaborative Mindset
- Inventory management
- Cash handling
- Conflict resolution
- Retail store operations
- Friendly and outgoing
- Retail loss prevention
- Multi-tasking strength
- Time management
- Adobe Creative Suite
- Microsoft Office
- Microsoft Word
Languages
English
Native/ Bilingual
Spanish
Professional
Japanese
Professional
Timeline
Sales Associate
Joann Fabrics & Crafts
05.2022 - 03.2025
High School Diploma -
El Camino Real High School
Some College (No Degree) -
College of Southern Nevada
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