Megan Casselman
Statesboro,GA
Summary
College educated, Indigenous woman, with over a decade of customer service experience. Strives to exceed professional and personal goals. Strong written, interpersonal, and verbal communication skills; self-motivated, hard working, and dedicated. Technically proficient. Familiar with training, coaching, and presenting informational presentations. Proficient in program performance assessment, as well as training manuals and materials.
Overview
10
10
years of professional experience
Work History
Server, Certified Trainer, Service Professional
Longhorn Steakhouse
12.2020 - 09.2023
- Served food and beverages promptly with focused attention to customer needs.
- Meeting company standards in attire
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
Certified Trainer, Bartender, Server
Olive Garden Restaurant
01.2018 - 06.2020
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Determined appropriate instructional plans based on personal strengths and training goals
- Documented attendance, participation and progress.
- Trained new bartenders to increase knowledge of drink preparation and upselling techniques
- Planned and implemented courses of instruction accounting for individual strengths and final objectives.
- Maintained organization of documents, materials and equipment.
- Upheld and tracked training schedule of new hires Capacity as Bartender/Server:
- Engaged with patrons to build rapport and ensure repeat business
- Balanced daily registers and generated sales reports to support financial and administrative objectives
- Stocked all related supplies.
- Monitored participant workflow and behaviors throughout training process.
- Adhered to class plan and deadline-oriented training schedule.
- Served high customer volumes during special events, nights, and weekends.
- Cultivated warm relationships with regular customers.
Entrepreneur
Online Sales
06.2014 - Current
- Launched new product lines successfully through comprehensive planning, strategy and research.
- Safeguarded customers and employees by offering clean and safe store environment
- Managed daily operations with $120,000 in average annual sales
- Wore and modeled clothing to represent brand and aesthetic of boutique
- Cultivated loyal customer base of 50 "VIP purchasers" (repeat customers offered perks)
- Provided VIP treatment by offering refreshments, providing individual service, and anticipating needs
- Devised pricing strategies based on company policies and promotional considerations
- Collaborated with photographers and stylists to showcase brand aesthetic and merchandising standards
- Updated fashion accessories and samples on seasonal basis via social media
- Maintained immaculate accounting records to ensure budget and financial goals were met.
- Sourced initial funding to get business up and running while planning initial structure and making strategic first hires.
- Mapped income generating strategies to grow revenue.
- Brought in consistent revenue with sharp marketing tactics, promoting business expansion and diversification of offerings.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Server/Bartender
Mimi's Cafe
11.2014 - 05.2017
- Multitasked to meet customer, business operations and server needs with minimal errors or delays
- Operated POS terminals to input orders, split bills, apply discounts, and calculate totals
- Cleaned dining area between guests to company standards
- Supervised activities of all dining room staff to maintain service levels and support guest needs
- Assessed client satisfaction by routine monitoring of service as well as modifying dining room support staff as appropriate
Hostess, Service Technician
Steeplechase Grille & Tavern
07.2013 - 05.2014
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele
- Enhanced guests' experiences by fulfilling special requests during visits and relaying information regarding hours, wait times and specials
- Made special accommodations for customers by collaborating with front of house staff to move tables and adjust seating
- Communicated with event coordinators, management, and owners to verify appropriate and adequate accommodations for larger parties and events.
Advanced Emergency Medical Technician
Relicare Ambulance Services
08.2013 - 02.2014
- Managed care in field and in-transit, including performing standard testing and administering necessary medication
- Conducted equipment inspections and vehicle checks in adherence with required maintenance schedules
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Developed strong rapport with other medical professionals to foster quality and efficient patient care
- Ensured all patients understood the process of evaluations and need for hospital transport
- Administered emergency medication to patients, quickly responding to changes in conditions and medication reactions.
- Completed client questionnaire on intake of over-the-counter, prescription, and/or illicit medications/ substances
- Complied with all HIPPA requirements and regulations.
- Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
Education
Associate of Science -
Southeastern Technical College
Vidalia05.2014
Skills
- Guest Relations Management
- Billing and Payment Processing
- Training Initiatives
- Public Speaking
Timeline
Server, Certified Trainer, Service Professional
Longhorn Steakhouse
12.2020 - 09.2023
Certified Trainer, Bartender, Server
Olive Garden Restaurant
01.2018 - 06.2020
Server/Bartender
Mimi's Cafe
11.2014 - 05.2017
Entrepreneur
Online Sales
06.2014 - Current
Advanced Emergency Medical Technician
Relicare Ambulance Services
08.2013 - 02.2014
Hostess, Service Technician
Steeplechase Grille & Tavern
07.2013 - 05.2014
Associate of Science -
Southeastern Technical College
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