Megan Cervone
Winter Springs
Summary
A strong communicator with the urge to constantly be helpful. Very eager to learn and be focused in the service environment. Contributes to the team of peers by providing quick solutions and understanding, which ensures problem-solving and customer satisfaction. Always dedicated to being positive to make sure there's a lasting impact.
Overview
2
2
years of professional experience
Work History
Service Advocate
Target
11.2024 - Current
- Supported team members, fostering a collaborative and productive work environment.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues.
- Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.
- Enhanced client retention through exceptional service delivery and proactive communication.
Restaurant Hostess
Stefano's Trattoria
05.2023 - 12.2023
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Science - Biological Sciences
Seminole State College of Florida
Sanford, FL05-2029
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
- Strong Communication
- Time management
- Teamwork and collaboration
Accomplishments
I have an extra seal on my diploma for the arts. Was an AP-honor student in high school. Became the vice-president of the National Arts Honor Society. Also, I was on a varsity team for my 4 years of high school for indoor and beach volleyball.
Languages
American Sign Language
Limited Working
Timeline
Service Advocate
Target
11.2024 - Current
Restaurant Hostess
Stefano's Trattoria
05.2023 - 12.2023
Bachelor of Science - Biological Sciences
Seminole State College of Florida
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