Megan Child
Caldwell,ID
Summary
Dedicated administrative professional with successful experience in fast-paced settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
21
21
years of professional experience
Work History
Lead Clerk
WinCo Foods
Nampa, ID
10.2020 - Current
- Interacted with customers by phone or in-person to provide information.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Leading by example by stepping in to cashier to maintain shorter wait times for customers.
- Working efficiently while maintaining accuracy with incoming and outgoing funds.
- Produced high-quality communications and support for internal and external use.
Department Manager
Walmart
Nampa, ID
08.2017 - 09.2020
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Communicated with managers of other departments to maintain transparency.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Created and enforced department policies, procedures and standards to establish productivity and quality.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement, and overall sales set-up.
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Housekeeper
Best Western Plus Hotel
Meridian, ID
03.2013 - 10.2014
- Maintained clean and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Worked with coworkers as a team, assisting those that were behind when I was finished with my rooms.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
Customer Service Representative
EDS Call Center
Boise, ID
08.2004 - 11.2005
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls promptly with minimal wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
High School Diploma -
Kuna High School
Kuna, ID05.2002
Skills
- Customer Satisfaction
- Relationship Building
- Data Entry and Tracking
- Cash Management
- File and Database Management
- Quality Management
- Conflict Resolution
- Organization
Timeline
Lead Clerk
WinCo Foods
10.2020 - Current
Department Manager
Walmart
08.2017 - 09.2020
Housekeeper
Best Western Plus Hotel
03.2013 - 10.2014
Customer Service Representative
EDS Call Center
08.2004 - 11.2005
High School Diploma -
Kuna High School