Megan Cummings
Old Navy
Tucson,AZ
16
years of professional experience
Experienced retail leader with a proven record in store operations, staff management, and team development. Skilled in driving sales floor performance, customer satisfaction, and operational excellence.
Work History
General Manager
5 Years 2 Months- Directed store operations to maintain sales floor standards, service quality, and brand presentation.
- Coached leadership team and associates on selling behaviors, customer engagement, and policy compliance.
- Analyzed sales trends and labor needs to optimize scheduling and daily staffing decisions.
- Managed inventory control processes, supporting replenishment accuracy and shrink reduction.
- Collaborated with district leadership to execute business plans and improve store performance.
- Monitored visual merchandising execution to align displays with seasonal product strategies.
- Resolved customer concerns promptly, reinforcing loyalty and consistent service experiences.
- Managed budget implementations, employee reviews, training, schedules, and timesheets.
- Maximized operational excellence; mentoring personnel on management principles, industry practices, and company procedures.
- Monitored financial performance and controlled expenses to provide financial stability and long-term organizational growth.
- Managed forecasting and financial reporting processes to track progress toward organizational objectives accurately.
Assistant Manager
7 Years 11 Months- Coached store associates on selling techniques, product knowledge, and service expectations.
- Led sales floor execution to deliver consistent customer service and brand standards.
- Coordinated scheduling, coverage, and daily workload to maintain smooth store operations.
- Monitored inventory replenishment, stockroom organization, and merchandise presentation.
- Trained new hires on POS procedures, fitting room support, and service routines.
- Enforced loss prevention practices and opening and closing procedures.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Facilitated team-building activities, enhancing team cohesion and morale.
Sales Associate
2 Years 5 Months- Assisted customers with product selection, sizing, and styling recommendations across sales floor and fitting room.
- Processed transactions accurately using POS systems, handling returns, exchanges, and payment inquiries.
- Supported visual merchandising updates by executing floor sets, signage changes, and seasonal product placement.
- Replenished merchandise, organized stockroom inventory, and maintained organized, shoppable displays.
Education
High School Diploma
Skills
Operations management
Staff management
Training and development
Collaborative teamwork
Customer relations
Time management
Leadership and team building
Cross-functional collaboration
Verbal and written communication
Timeline
General Manager
Old Navy
02.2021 - 04.2026Read More
Assistant Manager
Old Navy
02.2013 - 01.2021Read More
Sales Associate
Old Navy
09.2010 - 02.2013Read More
Palo Verde High School
High School Diploma
Read More