Megan Daniel
Midlothian,VA
Summary
Dynamic and results-driven sales professional with exceptional customer service skills, recognized as a top performer at 2nd & Charles and Barnes and Noble. Proven ability to build relationships and enhance customer satisfaction through personalized recommendations and effective problem-solving. Adept at cash handling and maintaining an organized store environment to drive sales and efficiency.
Overview
7
7
years of professional experience
Work History
Bookseller
Barnes and Nobles
Midlothian, VA
03.2018 - 03.2020
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
- Was the 2nd best seller in memberships and metrics within her store location two years in a row.
- Maximized store efficiency by cross-training in multiple departments, allowing for seamless shift coverage and reduced downtime.
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Assisted customers in locating desired titles, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by providing personalized book recommendations based on individual preferences.
- Contributed to a welcoming store atmosphere by engaging with customers and sharing personal insights on various titles.
- Restocked shelves and kept store displays attractive and organized to drive sales.
- Collaborated with other staff to support smooth daily operations.
- Supported a positive work environment by collaborating with team members to achieve collective goals.
Sales Associate
Michaels Arts and Crafts
Midlothian, VA
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Game Master
Gnome and Raven
Richmond, VA
04.2021 - 01.2023
- Explained company policies, game rules and safety requirements.
- Kept game and party rooms clean and neat for next guests.
- Communicated clearly and on-time to share clues and direct game actions.
- Watched guests closely to maintain current understanding of gameplay.
- Boosted customer satisfaction by effectively addressing and resolving in-game issues and disputes.
- Collaborated with other Game Masters to maintain consistent rule enforcement across all servers.
Sales Associate
2nd & Charles
Midlothian, VA
09.2022 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- A top performer in metrics like Magazines, Loyalty signups, and donation drives. Was in the top 5 of percentages chain wide in 2024.
- Re-organized portions of the store like the comic book section which is still being recognized as being one of the most organized comic book sections in regards to other various stores.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Education
Bachelor Of Arts - Theatre
Virginia Commonwealth University
Richmond, VABrightpoint Community College
Midlothian VATheatre - Theatre Education
Longwood University
Farmville, VAHigh School Diploma - Musical Theater
Appomattox Regional Gov. School
Petersburg, VA06.2020
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Exceptional customer service
- Relationship building
- Money handling
- Store opening and closing
- Customer needs assessment
- Cleaning techniques
- Merchandise display
Timeline
Sales Associate
2nd & Charles
09.2022 - Current
Game Master
Gnome and Raven
04.2021 - 01.2023
Sales Associate
Michaels Arts and Crafts
06.2020 - 08.2020
Bookseller
Barnes and Nobles
03.2018 - 03.2020
Bachelor Of Arts - Theatre
Virginia Commonwealth University
Brightpoint Community College
Theatre - Theatre Education
Longwood University
High School Diploma - Musical Theater
Appomattox Regional Gov. School