Megan Debord
Monroe,WI
Summary
Dynamic Patient Access Representative with a proven track record at SSM Health Monroe, excelling in insurance verification and patient registration. Recognized for delivering exceptional customer service while enhancing workflow efficiency. Skilled in multitasking and conflict resolution, ensuring compliance with HIPAA standards and optimizing patient access processes.
Overview
7
7
years of professional experience
Work History
Patient Access Representative
SSM Health Monroe
Monroe, WI
11.2020 - 03.2023
- Facilitated patient registration and appointment scheduling to ensure efficient workflow.
- Managed insurance verification processes, enhancing accuracy in patient information collection.
- Assisted patients with inquiries, providing exceptional customer service and support.
- Collaborated with clinical staff to streamline patient access procedures for improved efficiency.
Emergency Medical Technician
Green County EMS
06.2018 - 11.2019
- Administered basic life support and first aid to patients in emergency situations.
- Operated medical equipment including defibrillators and ECG machines during patient transport.
- Collaborated with paramedics to ensure seamless patient handoff at medical facilities.
- Maintained accurate patient records and documentation for compliance purposes.
Assistant Manger
Hibbett Sporting Goods
02.2016 - 05.2017
- Assisted in managing daily store operations and ensuring compliance with company policies.
- Supported inventory management through tracking stock levels and coordinating replenishment orders.
- Trained new employees on customer service standards and operational procedures.
- Monitored sales floor activities to enhance customer experience and optimize product placement.
Education
Emergency Medicine
Blackhawk Technical College
Janesville, WIHigh School Diploma -
Monroe High School
Monroe, WI05.2016
Skills
Customer service
Insurance verification
HIPAA compliance
Patient registration
Multitasking and organization
Registration and admissions
Phone and email etiquette
Healthcare systems navigation
Quality assurance
Conflict resolution
Payment processing
Timeline
Patient Access Representative
SSM Health Monroe
11.2020 - 03.2023
Emergency Medical Technician
Green County EMS
06.2018 - 11.2019
Assistant Manger
Hibbett Sporting Goods
02.2016 - 05.2017
Emergency Medicine
Blackhawk Technical College
High School Diploma -
Monroe High School