Open To Work
Megan Dedvukaj
Cornelius Systems
Auburn Hills,MI
Summary
Dedicated and detail-oriented professional with over 15 years of customer service experience and a strong background in administrative support, dispatch coordination, operations, and team leadership.
Recognized for exceptional communication, organization, and problem solving skills, with the ability to manage multiple priorities in fast paced environments while maintaining accuracy and professionalism.
Driven by a commitment to excellence and continuous growth, with the goal of making a positive impact while developing new skills and advancing professionally.
15
Years of experience
Work History
Dispatch Coordinator
2 Years 10 Months- Monitored driver locations in field, resolving discrepancies to maintain team schedule.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Responded to high volume of phone and email requests to provide ticket information.
- Facilitated communication between customers and field personnel to address inquiries and concerns.
- Utilized dispatch software (E-Automate) to enter customer orders and receipts.
- Resolved customer complaints and grievances, enhancing overall satisfaction.
Regional General Manager
1 Year 2 Months- Resolved customer issues to empower lower-level employees and uphold high customer service standards.
- Facilitated recruitment, hiring, and training processes for team members to build a skilled workforce.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored employee attendance and punctuality, addressing recurring issues promptly to foster accountability.
Senior Underwriter
2 Years 10 Months- Determined creditworthiness through analysis of submitted documentation, including credit histories, employment records, and current financial status.
- Evaluated loan applications to assess risk and establish loan conditions, ensuring adherence to underwriting guidelines.
- Reviewed appraisals and title documents to verify accuracy and completeness.
- Collaborated with loan officers and processors to obtain additional information and resolve discrepancies.
- Monitored pipelines to track and log status of loans.
- Verified accuracy and completeness of appraisals and title documents to mitigate risk and ensure compliance.
Education
High School Diploma
Skills
Dispatch Coordination
Customer Service & Communication
Conflict resolution
Team Collaboration
Adaptability
Attention to Detail
Software familiarity
Scheduling proficiency
Timeline
Dispatch Coordinator
Cornelius Systems
10.2023 - Current
Regional General Manager
Dortch Enterprises
08.2022 - 10.2023
Senior Underwriter
United Wholesale Mortgage
10.2019 - 08.2022
Waterford Mott High School
High School Diploma