Megan DeLong
Fleming Island,USA
Summary
Dedicated and results-oriented Network/Patient Manager with experience in the workers' compensation industry. Successfully overseeing and optimizing our network of healthcare providers to ensure seamless coordination of care for injured workers. Adept at building and maintaining strong relationships with medical professionals and insurance carriers to facilitate efficient and effective patient management. Committed to delivering exceptional outcomes and providing excellent support to patients.
Overview
6
6
years of professional experience
Work History
Network/ Patient Manager
ClearComp
07.2022 - Current
- Monitored contracts' performance to detect non-compliance with terms and organize proactive resolutions.
- Successfully managed high volumes of contracts simultaneously while meeting tight deadlines and ensuring accuracy.
- Reduced costs for the organization by effectively negotiating favorable contract terms with medical facilities.
- Facilitated communication between internal teams and external partners, ensuring seamless collaboration throughout the contracting process.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Conducted day-to-day administrative tasks to maintain updated information on files and process medical treatment records.
Manager
Planet Smoothie
08.2020 - 07.2022
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products based on individual customer requirements.
- Maintained up-to-date knowledge of product changes.
- Kept detailed records for inventory management.
Customer Service Representative
Planet Smoothie
03.2019 - 08.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Contributed to sales growth by upselling products based on individual customer requirements.
- Implemented the rewards program that encouraged repeat business and strengthened customer relationships.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and creating welcoming, positive experiences.
- Managed timely and effective replacement of damaged or missing products.
- Monitored cash drawer and maintained adequate cash supply.
- Improved facility cleanliness by performing daily maintenance tasks.
Education
Bachelor of Business Administration - Business Management
University of North Florida
Jacksonville, FL05.2023
High School Diploma -
Fleming Island High School
Fleming Island, FL05.2019
Dual Enrolment student
St. Johns River State Community College
Orange Park, FLSkills
- Professional and friendly customer service
- Strong verbal and written communication with injured workers, co-workers, insurance carriers, medical professionals, and management
- Certified in Microsoft Word, PowerPoint, and Excel
- Conflict resolution
- Adept at problem-solving
- Highly organized
- Contract negotiation
- Customer relationship management
- Policy implementation
- Adaptability and Flexibility
Timeline
Network/ Patient Manager
ClearComp
07.2022 - Current
Manager
Planet Smoothie
08.2020 - 07.2022
Customer Service Representative
Planet Smoothie
03.2019 - 08.2020
Bachelor of Business Administration - Business Management
University of North Florida
High School Diploma -
Fleming Island High School
Dual Enrolment student
St. Johns River State Community College
Similar Profiles
Faith Erin WahlFaith Erin Wahl
Student at University of North FloridaStudent at University of North Florida
Anthony FieldsAnthony Fields
Owner at FieldsGenix LLCOwner at FieldsGenix LLC
Michael LeganMichael Legan
Event Technician, Team Lead, Creative Specialist at Mugwump Productions/Sight And SoundEvent Technician, Team Lead, Creative Specialist at Mugwump Productions/Sight And Sound
TIESHA WILLIAMSTIESHA WILLIAMS
Provider Network Manager I (Manager, Network Development) at WELLPOINT/AMERIGROUP CORPORATIONProvider Network Manager I (Manager, Network Development) at WELLPOINT/AMERIGROUP CORPORATION
AKSHAY SHRIDHAR KANKEKARAKSHAY SHRIDHAR KANKEKAR
IT MANAGER (Network, Network Security and Cyber Security) at Ambit PVT. LTD.IT MANAGER (Network, Network Security and Cyber Security) at Ambit PVT. LTD.