Megan Derrington
STARBUCKS COFFEE COMPANY
Gilbert,Arizona
12
years of professional experience
Dedicated Shift Leader with expertise in optimizing team productivity and ensuring task quality. Implements effective strategies to address team needs while coordinating schedules and workflows to meet business demands. Recognized for strong organizational skills and ability to manage multiple projects accurately.
Work History
Shift Supervisor
5 Years 1 Month- Managed high-pressure, fast-paced situations with composure, adapting to changes during busy shifts.
- Improved team productivity through efficient shift scheduling and clear task delegation.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Enhanced processes by pinpointing bottlenecks and working with team members to resolve.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Coordinated resources and staff allocation to maintain smooth operations during peak hours.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Facilitated communication between employees and management to address concerns. between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Cultivated professional working relationships with peers and supervisors
Barista
1 Year 4 Months- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Interacted with customers during busy periods to create a fun, positive environment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Resolved customer complaints promptly and professionally, ensuring satisfaction and fostering loyalty.
- Ensured reliable attendance to contribute to team stability.
- Trained new employees on coffee, tea, and merchandise to enhance team knowledge and service quality.
- Maintained regular and consistent attendance and punctuality.
Hostess
3 Years 8 Months- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Responded to customer inquiries regarding hours, seating, and menu options, enhancing customer experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Facilitated reservation process to accommodate guest needs and preferences. and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
Associate of Arts - Strategic Communication
Skills
Team collaboration
Customer engagement
Cash handling
Inventory control
Experience in fast-paced environments
Rapid adaptability
Attention to detail
Excellent multitasker
Excellent multi-tasker
Customer service excellence
Team coordination
Conflict resolution
Cash management
Inventory management
Conflict resolution
Timeline
Shift Supervisor
STARBUCKS COFFEE COMPANY
07.2021 - CurrentRead More
Barista
STARBUCKS COFFEE COMPANY
03.2020 - 07.2021Read More
Hostess
Denver Chophouse and Brewery
06.2014 - 02.2018Read More
University of Colorado Denver
Associate of Arts from Strategic Communication
Read More