Megan Dietz
Trinity,NC
Summary
Office Assistant with experience supporting busy office operations through appointment scheduling, high-volume phone support, customer account management, invoicing, payment processing, and accounts receivable/payable task. Skilled in data entry, recordkeeping, cross-department coordination, and resolving customer concerns with professional communication.
Overview
4
4
years of post-secondary education
9
9
years of professional experience
Work History
Office Assistant
Williams Plumbing, Heating, and Air Conditioning
Greensboro, North Carolina
06.2020 - 09.2026
- Scheduled service appointments for plumbing, HVAC repair, installation, and electrical departments, ensuring timely service delivery.
- Managed high-volume incoming calls, addressing customer inquiries and resolving service concerns to enhance customer satisfaction.
- Prepared invoices, processed refunds, and supported accounts payable and accounts receivable activities.
- Posted incoming payments, managed monthly credit card transactions, and followed up on outstanding balances.
- Processed daily transaction reports and payment batches to support accurate accounting records.
- Coordinated permit inspection scheduling, facilitating on-time service and installation project completion.
- Reviewed loan files for completeness and maintained accurate electronic and paper records.
- Handled the processing of payments for loan accounts., updated account information, and responded to borrower questions.
Team Member
Subway
Greenville, NC
08.2018 - 04.2020
- Prepared food orders and delivered prompt customer service during peak hours, ensuring customer satisfaction.
- Trained new employees on food preparation, cleaning, and register procedures.
- Processed customer payments, counted registers, and handled cash accurately.
- Trained new employees on food preparation, cleaning, and register procedures, fostering a knowledgeable team.
- Maintained clean work areas and adhered to daily food preparation routines to ensure compliance with health standards.
Team Member
Subway
Greensboro, North Carolina
04.2017 - 08.2018
- Prepared food orders and assisted customers, ensuring timely service in a fast-paced restaurant setting.
- Collected payments and handled cash transactions, maintaining accuracy and efficiency.
- Cleaned work areas to maintain hygiene and safety standards. and supported food preparation tasks.
- Cleaned work areas and supported food preparation, contributing to a hygienic and organized environment.
Education
High School Diploma -
Northeast Guilford High School
McLeansville, NC 08.2013 - 06.2017
Skills
- Appointment scheduling
- Invoice processing
- Accounts receivable
- Accounts payable
- Payment processing
- Customer account management
- Customer service
- Customer issue resolution
- Professional phone communication
- Administrative support
- Data entry
- Records management
- Telephone assistance
Timeline
Office Assistant
Williams Plumbing, Heating, and Air Conditioning
06.2020 - 09.2026
Team Member
Subway
08.2018 - 04.2020
Team Member
Subway
04.2017 - 08.2018
High School Diploma -
Northeast Guilford High School
08.2013 - 06.2017