Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Megan Donaldson

Fairmont,WV

Summary

Customer service representative and lincesed esthetician with over 3 years experience in customer service. My job experience have equipped me with excellent communication skills and problem solving skills. Morgantown beauty college provided me knowledge of makeup application, skin care knowledge and client care.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Teleperformance
Remote
03.2021 - Current
  • Met customer call guidelines for service levels, handle time and productivity.
  • Assisted customers in tracking online orders, setting up returns and placing online orders.
  • Managed multiple chat conversations simultaneously, maintaining efficiency and productivity.
  • Educated customers about billing, promotions and the rewards program.

Online Grocery Associate

Walmart
Fairmont, WV
06.2020 - 01.2021
  • Fulfill customer orders by reviewing orders; locating, preparing, and packaging merchandise
  • Tracked substitutions and informed customers of changes.

Education

Esthetician License -

Morgantown Beauty College
Morgantown, WV
06.2024

High School Diploma -

Fairmont Senior High School
Fairmont
06.2020

Skills

  • Customer Service
  • Problem-solving abilities
  • Skincare product knowledge
  • Eyebrow shaping and tinting
  • Eyelash extension application
  • Makeup Application Techniques
  • Knowledge of color theory
  • Makeup product knowledge

Certification

Classic eyelash extension certification

Esthetician License

Timeline

Customer Service Representative

Teleperformance
03.2021 - Current

Online Grocery Associate

Walmart
06.2020 - 01.2021

Esthetician License -

Morgantown Beauty College

High School Diploma -

Fairmont Senior High School
Megan Donaldson