Megan Emge
St. George
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
9
9
years of professional experience
2010
2010
years of post-secondary education
Work History
Office Assistant
A Sorensen Plumbing
Washington
04.2025 - Current
- Prepared invoices and processed payments for plumbing services provided.
- Coordinated supply orders to ensure necessary materials were available.
- Supported team members with daily administrative tasks as needed.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Customer Service Representative
Enova International
Chicago
02.2024 - 11.2024
- Assisted customers with inquiries and resolved issues promptly.
- Educated clients on product features and services effectively.
- Documented customer interactions in the CRM system accurately.
- Managed customer accounts and updated information diligently.
- Provided feedback to management on customer trends and concerns.
- Handled escalated issues with professionalism and patience.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Crew Scheduler
Skywest airlines
Saint George
08.2022 - 02.2024
- Managed crew schedules to ensure coverage for all operational needs.
- Coordinated communication between flight crews and management teams.
- Utilized scheduling software to optimize crew assignments effectively.
- Monitored compliance with regulatory requirements for crew duty times.
- Resolved scheduling conflicts to maintain efficient operational flow.
- Collaborated with various departments to address scheduling challenges promptly.
Warranty Administrator
NAPA
Saint George
11.2020 - 07.2022
- Processed warranty claims for automotive parts and accessories efficiently.
- Collaborated with vendors to resolve warranty issues promptly.
- Maintained accurate records of warranty transactions and customer interactions.
- Assisted customers in understanding warranty coverage and procedures.
Commercial Manager
O'Reilly Auto Parts
St. George
03.2017 - 11.2020
- Managed supplier relationships to ensure timely inventory availability.
- Developed pricing strategies to enhance competitiveness in the market.
- Oversaw sales forecasting and analysis for effective inventory management.
- Trained staff on customer service best practices and product knowledge.
- Managed customer relationships to ensure satisfaction with services provided.
- Provided training and mentorship to junior team members on best practices in commercial operations.
Education
Dixie High School
St. George, UTSkills
- Invoice processing
- Schedule management
- Supply coordination
- Customer inquiries
- Administrative support
- Customer service
- Document management
- Data entry accuracy
- Communication skills
- Problem solving
- Attention to detail
- Team collaboration
- Time management
- Conflict resolution
- Strong interpersonal skills
- Excel spreadsheets
- Inventory management
- Spreadsheet creation
- Bank deposit reconciliation
- Payment processing
- Database management
- Technical support
- Calendar management
Timeline
Office Assistant
A Sorensen Plumbing
04.2025 - Current
Customer Service Representative
Enova International
02.2024 - 11.2024
Crew Scheduler
Skywest airlines
08.2022 - 02.2024
Warranty Administrator
NAPA
11.2020 - 07.2022
Commercial Manager
O'Reilly Auto Parts
03.2017 - 11.2020
Dixie High School