Megan Estudillo
Troutdale,OR
Summary
Highly-motivated employee with desire to take on new challenges. Adept at working effectively unsupervised and quickly mastering new skills. Strong work ethic, exceptional interpersonal skills and a drive for success. Ready to take on the next great opportunity.
Overview
8
8
years of professional experience
Work History
Enrollment Manager
Toro Trucking Academy
Portland, OR
05.2021 - 04.2024
- Conducted enrollment and registration for new students.
- Developed and implemented strategies to increase student retention rates.
- Provided guidance to prospective students on admissions requirements, policies, procedures, and deadlines.
- Maintained accurate records of all enrolled students in the database system.
- Prepared reports on enrollment trends, program performance metrics, and student feedback data.
- Monitored student progress throughout their academic career.
- Responded promptly to inquiries from prospective students via phone or email.
- Advised students throughout admissions process and assisted with questions or concerns about completing and submitting specific forms and documents.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Wealth Management Banker
US Bank Service Center
Portland, OR
11.2020 - 05.2021
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Advised customers on bank products, services and financial planning options.
- Helped customers understand and use mobile applications and online banking.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Store Manager
Yankee Candle
Vancouver, WA
04.2016 - 01.2020
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
Reynolds High School
Troutdale, OR05-2008
Skills
- Task Prioritization
- Effective Communication
- Teamwork and Collaboration
- Time management abilities
- Telephone Etiquette
- Relationship Building
- Analytical Thinking
- Recordkeeping and data input
- Adaptability and Flexibility
References
References available upon request.
Timeline
Enrollment Manager
Toro Trucking Academy
05.2021 - 04.2024
Wealth Management Banker
US Bank Service Center
11.2020 - 05.2021
Store Manager
Yankee Candle
04.2016 - 01.2020
High School Diploma -
Reynolds High School