Switchboard Operator
First Community Credit Union
04.2013 - 05.2015
- Connected callers with appropriate professional, department, or business.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Assisted call center department with monthly reporting and any other clerical duties that were required.