Megan Evans
Clinton Township,MI
Summary
Dynamic leader with over a decade of experience in business operations. Known for streamlining processes and fostering collaboration across teams. Committed to implementing strategies that enhance profitability while ensuring exceptional customer satisfaction.
Overview
14
14
years of professional experience
Work History
Director of Business Operations
TransForce
07.2022 - 06.2025
- Streamlined business processes to enhance operational efficiency within the organization.
- Coordinated cross-departmental communication to foster collaboration and improve workflow.
- Developed relationships with external vendors to support the needs of the organization.
- Developed and implemented strategies to improve operational efficiency, reduce costs and increase profitability.
Director and General Manager
SafetyServe
03.2011 - 07.2022
- Managed daily operations of the business, including personnel management, customer service, financial reporting and budgeting.
- Collaborated with cross-functional teams such as sales, product management, finance and IT to ensure successful implementation of projects.
- Supervised the staff in providing efficient customer service.
- Facilitated training sessions for staff to promote skill development and safety compliance.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Prepared staff work schedules and assigned team members to specific duties.
- Assisted customers with inquiries about products and services.
- Processed orders accurately using company software systems.
- Trained new staff on company policies and customer service standards.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
Bachelor of Arts - Women And Gender Studies
Oakland University
Rochester, MI05-2015
Skills
- Process optimization
- Strategic planning
- Vendor management
- Financial analysis
- Budgeting
- Operational management
- Project coordination
- Problem solving
References
References available upon request.
Timeline
Director of Business Operations
TransForce
07.2022 - 06.2025
Director and General Manager
SafetyServe
03.2011 - 07.2022
Bachelor of Arts - Women And Gender Studies
Oakland University
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