Megan Foley
Pittsburgh,PA
Summary
Detail-oriented Assistant Manager offers more than 20 pluse-year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
27
27
years of professional experience
Work History
Assistant Manager
Shop N Save Supermarket
Pittsburgh, PA
11.1998 - Current
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Maintained up-to-date knowledge of company products and services.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Monitored employee attendance records, timekeeping, and payroll information.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Established processes for monitoring customer satisfaction levels.
- Supervised daily operations including scheduling shifts, assigning duties.
- Provided advice to customers on how to play various types of lottery games.
- Maintained a safe and secure environment by monitoring security cameras throughout the store.
- Worked closely with other departments such as IT, Risk Management, Security, as needed.
- Monitored ATM transactions to ensure accuracy and compliance with policies and procedures.
- Performed periodic tests on each ATM machine to verify functionality.
- Ensured that all safety protocols were followed when working on or near an ATM machine.
- Provided technical support to customers regarding the usage of ATMs.
- Maintained accurate records of customer service requests, transactions, repairs, and software updates.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated all reported incidents of theft or vandalism on premises.
- Checked for safety hazards and took corrective action when necessary.
- Collaborated with other departments to identify areas where file maintenance could be optimized.
- Monitored document control procedures to ensure compliance with company standards.
- Maintained filing system by organizing documents according to established procedures.
Education
Some College (No Degree) - General Studies
CCAC
North Side PA Skills
- Customer service
- Employee training
- Conflict resolution
- Operational strategy
- Performance management
- Timekeeping oversight
- Team building
- Process optimization
- Security monitoring
- Customer satisfaction
- Technical support
- Shift scheduling
- Incident investigation
- Employee scheduling
- Orientation and training
- Staff management
- Team motivation
- Multitasking and organization
Timeline
Assistant Manager
Shop N Save Supermarket
11.1998 - Current
Some College (No Degree) - General Studies
CCAC