Megan Frederick
Golden,CO
Summary
Dedicated server with a proven track record in delivering exceptional customer service and effective order management. Skilled in guest engagement and training staff to enhance dining experiences.
Overview
10
10
years of professional experience
Work History
Server
Buffalo Wild Wings
09.2022 - Current
- Delivered exceptional customer service in high-volume dining environment.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Managed multiple tables efficiently, enhancing guest satisfaction and dining experience.
- Trained new servers on menu knowledge, service standards, and operational procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved guest complaints swiftly, improving overall customer retention rates.
Manager on Duty
Malones Clubhouse & Grill
10.2024 - 08.2025
- Supervised daily operations to ensure high-quality guest service and satisfaction.
- Managed staff schedules and assignments to optimize team productivity during peak hours.
- Trained new employees on service standards, menu knowledge, and operational procedures.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
- Collaborated with other managers on strategic initiatives, sharing best practices to achieve common goals across the organization.
Bartender
Hooters Inc.
09.2016 - 03.2021
- Crafted and served diverse beverage selections, ensuring customer satisfaction and repeat business.
- Maintained bar cleanliness and organization, adhering to health and safety regulations.
- Operated POS system efficiently for order processing and payment transactions.
- Trained new staff on bartending techniques and customer service best practices.
- Managed inventory of bar supplies, minimizing waste while ensuring product availability.
- Served high customer volumes during special events, nights, and weekends.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
Education
High School Diploma -
Manatee High School
Bradenton, FL06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Hospitality service expertise
- Customer service
- Safe food handling
- Order management
Timeline
Manager on Duty
Malones Clubhouse & Grill
10.2024 - 08.2025
Server
Buffalo Wild Wings
09.2022 - Current
Bartender
Hooters Inc.
09.2016 - 03.2021
High School Diploma -
Manatee High School