Megan Fuller
Cicero,NY
Summary
Dedicated and professional work ethic with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
Work History
Customer Service Associate
Big Lots Stores, Inc.
Liverpool, NY
04.2019 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed and actualized customer service initiatives to decrease wait times.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
- Developed ways to adequately respond in difficult, tension-driven customer and worker environments.
- This job, my current one, taught me how to balance school and work. It gave me a way to build my customer service experience and enabled me to work well under pressure and heavy customer traffic. Essentially, I learned how to multitask in an efficient manner.
Customer Service Associate
Rite Aid
Cicero , NY
11.2016 - 10.2017
- Responded to customer requests for products, services and company information.
- Recommended products to customers, thoroughly explaining details.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Executes excellent sales floor merchandising and selling.
- Demonstrated items to customers and created customer awareness, interest and sales.
- This job, being my first one, opened me up to working with the public on a personal basis. I was able to learn how to interact with strangers and produce meaningful interactions.
Education
Bachelor of Arts - Criminal Justice Major With Psychology Minor
SUNY Oswego
Oswego, NY05.2022
High School Diploma -
Cicero North-Syracuse High School
Cicero, NY06.2018
Skills
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Responding to Difficult Customers
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Big Lots Stores, Inc.
04.2019 - Current
Customer Service Associate
Rite Aid
11.2016 - 10.2017
Bachelor of Arts - Criminal Justice Major With Psychology Minor
SUNY Oswego
High School Diploma -
Cicero North-Syracuse High School
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