Summary
Overview
Work History
Education
Skills
Timeline
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Megan Gabriel

Minooka ,IL

Summary

Versatile and results-driven professional with experience at Channahon Lanes and Mini Golf, adept in conflict resolution and customer satisfaction enhancement. Excelled in critical thinking and active listening, significantly improving customer loyalty. Demonstrated exceptional relationship-building skills, contributing to a positive and productive work environment.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Channahon Lanes and Mini Golf
06.2021 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • bartending
  • closing out register drawers
  • balancing safe
  • bank deposits


Medical Assistant

Downers Grove Family Practice
05.2003 - 09.2008
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Performed medical records management, including filing, organizing and scanning documents.
  • called in prescriptions
  • Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
  • administered vaccines
  • Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.

Assistant Teacher

Children's World Learning Center
11.1999 - 04.2002
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supervised recess, lunch and daily student intake and dismissal.
  • Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
  • Completed daily reports, meal count sheets, and attendance logs.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Developed strong rapport with students by demonstrating genuine care for their well-being and academic success.
  • Monitored and reported student progress and development, offering mentoring as needed.
  • Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.

Sales Floor Associate/ Cashier

Walmart
08.1998 - 11.1999
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted with inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
  • Maintained a clean and organized sales floor, contributing to an inviting shopping environment.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Achieved efficient checkout processes by swiftly scanning items and handling payment transactions.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Boosted customer satisfaction by providing excellent service and addressing inquiries in a timely manner.

Infant Teacher

Children's World Learning Center
10.1996 - 08.1998
  • Kept classroom and feeding areas clean, neat, and safe.
  • Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
  • Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
  • Used proper sanitizing techniques for toys, surfaces, and equipment.
  • Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
  • Promoted development of social, emotional, and communication skills in infants.
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Implemented positive reinforcement techniques to promote desirable behavior among infants.
  • Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.

Education

No Degree - Nursing

College of DuPage
Glen Ellyn, IL

High School Diploma -

Downers Grove South Highschool
Downers Grove, IL
06-1997

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Complaint handling
  • Conflict resolution
  • Complaint resolution
  • Payment processing
  • Client relations
  • Customer satisfaction measurement
  • Professional telephone demeanor
  • Paperwork processing

Timeline

Customer Service Representative

Channahon Lanes and Mini Golf
06.2021 - Current

Medical Assistant

Downers Grove Family Practice
05.2003 - 09.2008

Assistant Teacher

Children's World Learning Center
11.1999 - 04.2002

Sales Floor Associate/ Cashier

Walmart
08.1998 - 11.1999

Infant Teacher

Children's World Learning Center
10.1996 - 08.1998

No Degree - Nursing

College of DuPage

High School Diploma -

Downers Grove South Highschool

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Megan Gabriel