Megan Gchachu
Zuni Pueblo
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
4
4
years of professional experience
2012
2012
years of post-secondary education
Work History
Shift Leader
El Sabinos
Vanderwagen
02.2022 - Current
- Supervised shift operations to ensure efficient service and team collaboration.
- Trained and mentored new team members on operational procedures and customer service.
- Managed inventory levels to maintain product availability and minimize waste.
- Handled customer inquiries and resolved issues promptly to enhance satisfaction.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Resolved customer complaints promptly and professionally.
- Supervised and led employees to maintain productivity and customer service levels.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Delegated tasks to employees and monitored activities and task completion.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Checked orders for quality and completeness.
- Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Education
Zuni High School
Zuni, NMSkills
- Team leadership
- Customer service
- Shift coordination
- Conflict resolution
- Attention to detail
Timeline
Shift Leader
El Sabinos
02.2022 - Current
Zuni High School