Megan Geiken
Colorado Springs,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
5
5
years of professional experience
Work History
Server
Texas Roadhouse Restaurant
10.2016 - 01.2019
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server
Texas Roadhouse Restaurant
04.2014 - 10.2016
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Heritage High School
Homeland, CA06.2014
Skills
- Team Leadership
- High-volume dining
- Exceptional customer service
- Upselling
- High Energy and Stamina
- Suggestive Selling
- Proactive
hobbies
I enjoy hiking, fishing, and spending time with my family. I am currently studying herbalism and botany.
Timeline
Server
Texas Roadhouse Restaurant
10.2016 - 01.2019
Server
Texas Roadhouse Restaurant
04.2014 - 10.2016
High School Diploma -
Heritage High School