Megan Gemmill
Holland
Summary
Energetic and dependable, possessing strong and positive organizational and communication skills. Well-versed in operational procedures and team management and cohesiveness, with solid background in conflict resolution and task delegation, and active listening. Capable of driving team performance and ensuring seamless shift transitions to achieve operational efficiency and customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Supervisor
OTB Acquisition LLC
11.2024 - 02.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Protected and ensured safety of contents within the restaurants.
- Resolved difficult conflicts between coworkers, customers, etc.
- Maintained confidentiality of employees.
Server
OTB Acquisition LLC
07.2020 - 02.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Youth Group Leader
Ridge Point Community Church
09.2022 - Current
- Enhanced youth engagement by incorporating hands-on activities and interactive games into group sessions.
- Cultivated strong communication among group members through team-building exercises and open discussions.
- Assisted in developing a comprehensive curriculum for the youth program, promoting social skills and personal growth.
- Promoted positive peer relationships within the group via icebreakers, collaborative projects, and small-group discussions centered around core values.
- Promoted the importance of expressing concerns or praises to each other respectfully, with a Jesus-filled heart.
Education
Bachelor of Arts - Social Work CSWE
Hope College
Holland, MI05-2026
Skills
- Cash handling
- Employee training
- Workplace safety
- Staff management
- Conflict resolution techniques
- Safety awareness
- Positive attitude
- Strong verbal and written communication
- Collaboration skills
- Out-of-the-box thinker
- Team building
Certification
ServSafe
Timeline
Shift Supervisor
OTB Acquisition LLC
11.2024 - 02.2025
Youth Group Leader
Ridge Point Community Church
09.2022 - Current
Server
OTB Acquisition LLC
07.2020 - 02.2025
Bachelor of Arts - Social Work CSWE
Hope College
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