Megan Gleason
Belleville,IL
Overview
19
19
years of professional experience
Work History
Customer Service Representative
Empire Comfort System
10.2022 - 11.2025
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed order processing, ensuring timely fulfillment and accuracy in product delivery.
- Coordinated with cross-functional teams to enhance service efficiency and customer satisfaction.
- Trained new staff on company policies, procedures, and best practices for customer interaction.
- Developed training materials that improved onboarding experience for new representatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
Permobil
10.2016 - 07.2021
- Inbound calls and emails to take orders, answer product questions and assist in any issue might come up.
Claims Assistant
Allsup
06.2016 - 09.2016
CSR
Iqor
08.2013 - 02.2014
- I took calls from customers to make payments, payment arrangements and technical issues.
- Responsibilities
Technical Support Representative
Kgb_USA
12.2012 - 03.2013
Manager
Subway
04.2012 - 11.2012
Head Photo Specialist
Walgreens
10.2006 - 11.2011
Skills
Computer proficiency Inventory management Customer service Technical support
Additional Information
I am a fast learner, willing to learn and try anything new.
Timeline
Customer Service Representative
Empire Comfort System
10.2022 - 11.2025
Customer Service Representative
Permobil
10.2016 - 07.2021
Claims Assistant
Allsup
06.2016 - 09.2016
CSR
Iqor
08.2013 - 02.2014
Technical Support Representative
Kgb_USA
12.2012 - 03.2013
Manager
Subway
04.2012 - 11.2012
Head Photo Specialist
Walgreens
10.2006 - 11.2011