Megan Goad
Riverdale,CA
Summary
Patient-focused medical receptionist with experience delivering patient-centered support. Dependable worker equipped for fast-paced work and changing daily needs. Seeks out opportunities to go beyond basic requirements, enhance patient experience and communicate effectively with all parties. Motivated to continue to learn and grow professionally.
Overview
3
3
years of professional experience
Work History
Medical Receptionist
DeCastro And Basit MD's Inc.
11.2022 - 09.2023
- Delivered effective customer service and administrative support in steady family practice, handling patient intake daily
- Contacted pharmacies regarding refills and called patients to explain physician notes and test results
- Answered and made phone calls to schedule appointments, and verify insurance daily
- Collaborated with doctors to ensure availability of appropriate programs and services to patients
- Input patient demographics and insurance identification into EMR software
- Managed cash amounts, including disbursed funds while keeping accurate records of collections and disbursements
- Controlled office organization and general workflow from supporting staff members
- Greeted new patients, identified purpose of visit and directed them to specific service according to their needs.
Administrative Assistant
Kuubix Energy
06.2020 - 09.2020
- Answered incoming calls and directed messages to correct parties
- Prioritized and managed multiple tasks and competing priorities in servicing requests from senior managers
- Filed and retrieved documents, introducing more efficient filing system adopted by company
- Handled AHJ scheduling
- Audited files to identify missing or misfiled items and restored files to proper locations and states.
Education
High School Diploma -
Riverdale Christian Academy
Riverdale, CA05.2020
Skills
- Time management
- Willing to learn and take on tasks
- Insurance knowledge
- Adaptability
- Empathy
- Written communication
- Verbal communication
Timeline
Medical Receptionist
DeCastro And Basit MD's Inc.
11.2022 - 09.2023
Administrative Assistant
Kuubix Energy
06.2020 - 09.2020
High School Diploma -
Riverdale Christian Academy
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