MEGAN GREENE
Euless,TX
Summary
Results-driven hospitality manager with experience leading teams, improving service quality, and driving sales growth. Managed budgets and P&L targets, strengthened training and coaching programs, reduced turnover, and improved inventory control while supporting promotions, local marketing, and customer loyalty initiatives.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Dave and Buster’s
Euless, TX
12.2025 - Current
- Assisted with hiring, training, and coaching front-line team members, achieving full staffing of 100%.
- Backed sales promotions and operational planning for Dave & Buster's.
- Maintained food, beverage, and bar service standards across shifts.
- Guided staff to follow operational directives with high productivity and accuracy.
- Coordinated monthly budgets and managed profit and loss to meet margin targets.
- Completed regular employee performance evaluations to maintain quality standards.
- Developed management team through one-on-ones and regular follow-up.
- Created work environment focused on team collaboration, personal accountability, and long-term business success.
- Developed strategies to enhance customer loyalty and engagement with the brand.
- Tracked inventory levels and placed orders for new stock.
- Monitored inventory levels to keep counts below targets through careful oversight and usage tracking.
- Built weekly staff schedules based on availability.
- Supported local store marketing through community outreach, forming new relationships with businesses, schools, and nonprofit foundations.
- Supported grand openings (McKinney), seasonal events, and other local stores.
- Built monthly in-reach events to promote walk-in traffic.
- Partnered with local businesses to introduce more relevant merchandise to help drive trade-in traffic for Crane City Test.
- Achieved WWSSC recognition within the first 6 weeks of employment.
- Supported daily restaurant and entertainment operations at Dave & Buster's.
GENERAL MANAGER
Logan's Roadhouse
01.2021 - 11.2025
- Led a team of 50, improving customer satisfaction and increasing sales by over $1 million annually.
- Implemented strategic initiatives that boosted operational efficiency and reduced costs by 12%.
- Enhanced staff training programs, reducing employee turnover by 25%.
- Streamlined inventory processes, decreasing waste by 15% and improving stock management.
- Collaborated with cross-functional teams to launch promotions, increasing foot traffic by 10%.
KITCHEN MANAGER
Logan's Roadhouse
10.2020 - 01.2021
- Streamlined inventory management processes, reducing food costs and minimizing spoilage, leading to improved profitability.
- Implemented a new scheduling system for staff, optimizing shift coverage and increasing operational efficiency.
- Led kitchen operations, enhancing workflow and reducing waste, fostering a collaborative team.
- Enhanced food preparation processes by introducing standardized recipes, ensuring consistent dish quality and elevating customer satisfaction.
- Trained new kitchen staff on best practices, ensuring high standards of food safety and quality, which led to consistently positive customer feedback.
- Monitored kitchen performance metrics to identify improvement areas, enhancing service speed.
- Fostered positive team environment through effective communication, boosting staff morale and collaboration.
FOH MANAGER
Logan's Roadhouse
03.2020 - 10.2020
- Led front-of-house operations, elevating guest satisfaction through effective team management.
- Streamlined service processes, achieving faster table turnover and boosting customer retention.
- Implemented staff training programs, enhancing team efficiency and service quality.
- Resolved customer issues promptly, enhancing dining experience and increasing positive feedback.
- Enhanced guest engagement through personalized service initiatives, driving repeat visits and garnering positive reviews.
- Coordinated with kitchen staff, ensuring seamless service flow and timely order delivery.
- Fostered teamwork by organizing regular staff meetings, boosting communication and coordination between front-of-house and kitchen staff.
- Monitored service metrics to identify trends, implementing targeted strategies that reduced wait times and elevated customer satisfaction.
BARTENDER
Logan's Roadhouse
04.2015 - 03.2020
- Crafts cocktails and serves beverages with a focus on customer satisfaction and timely service.
- Personalized drink recommendations and attentive service enhanced customer experience and satisfaction.
- Delivered exceptional customer service by engaging patrons and creating a welcoming atmosphere, fostering repeat business and loyalty.
- Synchronized drink orders with kitchen staff to improve service efficiency and customer satisfaction.
- Collaborated with team to streamline operations, improving service speed and accuracy.
- Managed inventory and supplies, ensuring optimal stock levels and minimizing waste.
- Resolved customer complaints to maintain positive dining atmosphere and encourage repeat visits.
Education
HIGH SCHOOL DIPLOMA -
Eastwood High School
El Paso, TX06-2015
BACHELORS DEGREE -
UTEP
El Paso, TXSkills
- Restaurant operations
- Inventory Control
- P&L management
- POS reporting
- Food safety compliance
- Budget management
- Performance coaching
- Business development
- Staff development
- Forecasting
- Staff training
- Local Store Marketing
- Conflict Resolution
- Coaching performance
- Operational oversight
- Profit management
- Inventory control
Personal Information
- Title: Server/Bartender/Manager
- Date of Birth: 1997-01-24
- Nationality: LATIN AMERICAN
COURSES
- MANAGER CERTIFICATE
- ServeSafe TABC/ Food Safety
- 2026-10
Timeline
Assistant General Manager
Dave and Buster’s
12.2025 - Current
GENERAL MANAGER
Logan's Roadhouse
01.2021 - 11.2025
KITCHEN MANAGER
Logan's Roadhouse
10.2020 - 01.2021
FOH MANAGER
Logan's Roadhouse
03.2020 - 10.2020
BARTENDER
Logan's Roadhouse
04.2015 - 03.2020
HIGH SCHOOL DIPLOMA -
Eastwood High School
BACHELORS DEGREE -
UTEP