Megan Guffey
Monticello,KY
Summary
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Senture
Monticello, KY
10.2022 - Current
- Led on- and off-site customer support teams across multiple time zones.
- Collected deposits or payments and arranged for billing.
- Used approved scripts to de-escalate angry customers during telephone interactions.
- Resolved customer complaints promptly and efficiently.
- Provided exceptional customer service to ensure customer satisfaction.
- Prepared and evaluated CRM reports to identify problems and areas for improvement.
Skills
- Complaint resolution
- Account updating
- Scheduling
- Verbal and written communication
- Customer relations
- Adaptive team player
- Call center experience
- Empathy and patience
- Prioritization
- Customer service
- Creative problem solving
Timeline
Customer Service Representative
Senture
10.2022 - Current